EAP Counsellor

at  Workplace Options

WHO WE ARE:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current opportunity: EAP Counsellor
Location: Ireland
Full-time/Part-time: Full-time (40 hours per week)
Onsite/Hybrid/Remote: Hybrid or fully remote position (depending on your proximity to our Dublin office)
Salary: €35,200 - €38,000 depending on shift times.

QUALIFICATIONS/REQUIREMENTS:

• Minimum of a Level 4 diploma in Counselling.
• Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Passionate about providing support to clients from anywhere in the world.
• Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
• Competent in using our various methods of contact – telephone, video, email, text and live chat.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.

WHAT YOU WILL DO:

Workplace Options has an exciting full-time opportunity for an EAP Counsellor to join our counselling team in Ireland. This would either be hybrid or fully remote position (depending on your proximity to our Dublin office).
Our EAP Counsellors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
It’s difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counsellor at WPO and Member Experience - The Power of a Good Conversation
If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

RESPONSIBILITIES:

• Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Any additional tasks pertinent to the position, as deemed appropriate by management.