eBilling Supervisor

at  Polsinelli PC

At Polsinelli, What a Law Firm Should Be, is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!
Polsinelli PC, has an immediate opening for an eBilling Supervisor in our Washington, D.C. office.

• Lead and supervise the eBilling team, providing guidance, training and support ensuring team performance meets organizational standards
• Provide performance evaluation and ongoing updates on team performance
• Oversee the firm’s eBilling processes, assigning work responsibilities, ensuring work output quality and timeliness
• Safeguard compliance with client billing guidelines and internal policies
• Proactively recommend and implement process and procedural enhancements
• Implement and maintain eBilling procedures to optimize efficiency and accuracy
• Promote a positive culture including accountability, effective communication, teamwork, and cross team collaboration
• Ensure that professional relationships are established and maintained with clients and attorneys
• Consult with all levels of management and staff outside of eBilling to deliver accurate, timely and seamless service, following through diligently until resolution
• Respond promptly to client and attorney eBilling inquiries, maintaining highest level of customer service
• Review and analyze the firm’s eBilling aging statistics and data by developing strategies to identify eBilling issues leading to timelier submission
• Take ownership of assigned eBilled clients, balancing individual work assignments and management duties without compromising performance
• Manage eBilling software and tools, ensuring they are functioning correctly and effectively
• Generate reports and analyze eBilling data to track performance and identify areas of improvement, including metrics and key performance indicators
• Exercise discretion and independent judgment in the execution of the above duties
  Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
  The budgeted salary range for this position is $100,000 - $130,000.
  As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.