eBusiness Analyst

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Engineers create our market-leading portfolio of innovations. Combine the best of your experience with training and mentorship to move forward. If you want a challenging, energizing, rewarding career that changes lives, join us. Help us bring the next generation of life-changing medical technology to patients worldwide. Together, we can confront the challenges that will change the face of healthcare. We are seeking a talented Analyst - EBusiness to join our team to support us on our ongoing journey around order digitalization and automation within Customer Care & Order Operations. Secondary paragraph – include information about the working set-up, reporting location (if applicable), or any business specifics (e.g., if travel is required). At least 50-100 words will suffice for both paragraphs.
As the Analyst, you will be providing a professional level of eBusiness support to customer care, field sales
staff and customers by possessing a broad knowledge of Medtronic products and policies. Support
may include troubleshooting technical issues, performing root cause analyses, implementing
resolutions, and educating others on how to use eBusiness tools to accomplish key business needs.
Work in partnership with business partners across multiple departments and business units to
improve the user experience. Support new functionality of the channels by sharing knowledge and
testing functionality.

Responsibilities may include the following and other duties may be assigned:

• Support Customer Care Operations in all e-Business and e-Commerce related matters.
• Effectively and independently navigate inquiries and requests from external and internal customers.
• Configure and maintain e-Business objects, such as e-orders, -invoices and others.
• Analyse electronic order flows based on data from SAP / Power BI / Process Mining.
• Identify and recommend process improvements based on data analysis and customer feedback.
• Seek out and drive opportunities to improve technology through improved designs and process improvements.
• Organize, lead, and facilitate cross-channel eBusiness issue resolution in partnership with cross-functional teams outlining projects and priorities based on process improvement recommendations.

Required Knowledge and Experience:

• Strong analytical skillset that allows easily to understand complex issues in a complex environment.
• Advanced MS Excel experience, ideally combined with basic knowledge using SQL queries.
• Organized and motivated to work in a team to achieve the expected result.
• Positive attitude combined with readiness and willingness to take up unexpected challenges.
• Strong presentation skills to present data analysis with conclusions and recommendations
• Very good knowledge of English, additional language will be an advantage.

Work experience with external vendors/providers/software (ex. EDICOM/GHX/Webmethods) and with SAP or similar ERP software knowledge is desirable
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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• Support Customer Care Operations in all e-Business and e-Commerce related matters.
• Effectively and independently navigate inquiries and requests from external and internal customers.
• Configure and maintain e-Business objects, such as e-orders, -invoices and others.
• Analyse electronic order flows based on data from SAP / Power BI / Process Mining.
• Identify and recommend process improvements based on data analysis and customer feedback.
• Seek out and drive opportunities to improve technology through improved designs and process improvements.
• Organize, lead, and facilitate cross-channel eBusiness issue resolution in partnership with cross-functional teams outlining projects and priorities based on process improvement recommendations