Ecommerce Customer Service and Sales Support - LATAM

at  Rad Hires

ECOMMERCE CUSTOMER SERVICE AND SALES SUPPORT - LATAM

Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers.
They are looking for a Contract Customer Service and Sales Support to join their team. The ideal candidate will have a strong understanding of Amazon, eCommerce, and Shopify, as well as 5-10 years of experience in a similar role.

Responsibilities:

• Provide excellent customer service to customers
• Resolve customer inquiries and complaints
• Answer questions about products and services
• Process orders and refunds
• Track orders and provide shipping updates
• Work with other team members to improve customer service

Qualifications:

• 5-10 years of experience in a similar role
• Proven experience in e-commerce customer service and sales support
• Familiarity with platforms like Amazon, Walmart, eBay, Faire, Shopify, and Magento.
• Excellent English communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Ability to multitask and work under pressure.
• Detail-oriented with a commitment to accuracy.
• Proficient in Google Suite (Google Docs, Sheets, Gmail).

• Provide excellent customer service to customers
• Resolve customer inquiries and complaints
• Answer questions about products and services
• Process orders and refunds
• Track orders and provide shipping updates
• Work with other team members to improve customer servic