Ecommerce Executive - FTC

at  Ocado Retail

ABOUT US

Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

ABOUT THE TEAM AND THE ROLE

We are currently running a number of projects and are looking for e-commerce executives to work across Sales, Account Management, and Trade activities.
We want to make the shopping experience for our customers as simple, smart and inspiring as possible.

WHAT YOU’LL DO

• Utilise all available merchandising levers to drive conversion through customer-friendly and commercially-savvy decisions.
• Use data to continually identify opportunities to improve website/app performance and conversion rate to improve sales performance.
• Own weekly merchandising and department reporting, attending department trading meetings as the merchandising representative.
• Work with the Buying & Promotions teams within Grocery and Home & Lifestyle to drive sales and achieve commercial targets.
• Make insightful trade-offs and prioritisation decisions into how to spend your time to optimise merchandising on Ocado.com and mobile apps.
• Drive innovation and provide inspiration for our customers by continually thinking through new ways to shop that drive conversion and sales.
• Evaluate and react to competitors’ merchandising activities & customer trends.
• Build collaborative relationships with key stakeholders across the business; Grocery Buying, Home & Lifestyle, Marketing, Insights, Creative & Branding, Supply Chain and Suppliers.
• External account management
• Internal account management

Who you are

• Passionate about customer experience
• Strong analytical skills
• Strong planning and organisation skills. Experience of multitasking and managing multiple deadlines
• Proactive self starter
• Ecommerce, FMCG, marketing or shopper insights experience
• Desirable: Content Square, Adobe Analytics and/or GA experience