eCommerce Manager (12 MTH Fixed Term Contract)

at  Universal Music Group

Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
UMG value e-Commerce as a key foundational channel to connect artists and fans.
This is a fast paced and challenging role that will be pivotal in helping Universal Music Australia manage a portfolio of ecommerce stores across Universal labels. The role will be a part of the UK eCommerce team and participate in relevant meetings and training that occur in the UK Office but will be reporting into the Australian team day to day.

The role will ideally be willing to work the below proposed UK hours:

• Monday 7am – 3pm
• Tue – Wed 9am-5pm
• Thur – Fri 12pm – 8pm

We are seeking an experienced eCommerce Manager to manage a selection of campaigns & projects. From delivering set ups for fast paced music and merchandise campaigns through to album pre-orders on artist stores; we are looking for a store manager with solid Shopify and eCommerce system experience, to act as an extension to the AU eCommerce team to deliver an always on approach for our Artists.
This role will suit a creative problem-solver with the ability to work on multiple projects at once. You will bring a confident calmness to handle pressured and time-sensitive launches for some of the biggest artists in the world. A passion for great eCommerce retailing and an obsession to provide the best possible UX is a must, as is previous experience within eCommerce.
The B Side: Skills & Experience

Be a Self-starter

• Developing relationships as needed with key global e-Commerce stakeholders, notably the central international eCommerce team and embeds, AU operations team and AU customer service
• Sharing of best practice, product updates and knowledge to the AU team
• Knowledge and execution of the AU eCommerce Decision Framework

Be Operational

• As directed by the Snr Manager, Store Management and Director eCommerce Development to facilitate the set-up of eCommerce campaigns, stores & product as required to meet campaign deadlines
• Regular merchandising and optimisation of assigned store fronts, ensuring an optimal browsing experience for customers
• Configuring promotions, competitions and marketing campaigns as needed
• Assisting in the syncing of required martech integrations/feeds in collaboration with the eCommerce team, Paid Media & Audience teams
• Assisting with theme updates and as needed, briefing development & app requests
• Assist with sourcing solutions to general questions, on shopify, theming, 3rd party apps and integrations
• Assist with sourcing solutions to more specifically tech related issues/questions are dropped in here related to theme stack functionality and UMG apps
• Utilise project management tool Monday.com for day-to-day activities & future projects with the Central team + AU team
• Optimisation of workflows to build out AU team efficiencies in differing time zones

Be Administrative

• Assist with campaign reporting as required
• Adhoc administrative tasks as advised by eCommerce Director & Senior Commercial Director
• Assist with platform admin Including setting up environment and all finance integrations and approving/adding new apps or channels
• Assist with platform admin Including setting up environment and all finance integrations and approving/adding new apps or channels
• Assist with adding of Zendesk accounts to new stores

Person Specification

Necessary

• Experience in working in a ecommerce
• Shopify experience and ability to work with store CMS, themes, and an understanding of core Shopify apps
• An understanding of core eCommerce best practice with clear results delivering of great customer experiences
• A passion for providing the best UX for all fans/customers
• A commercial & analytical approach to business, adept at working and achieving store revenue targets
• Strong critical thinking and problem-solving skills

Desirable

• PM tools – preferably Monday.com
• Excellent written and verbal communication and presentation skills
• Understanding of Google Analytics and ecommerce reporting tools
• Understanding of paid marketing including paid social, programmatic & PPC
• Understanding of SEO & accessibility best practices
• Experience of working in cross-functional teams to drive projects to completion with an ability to react quickly and calmly to changing artist & label needs and deadlines
• Ability to multi-task, problem solve, and execute tasks with accuracy in a high-pressure, fast-paced agile environment
• An understanding of site performance metrics and user behaviour to enable business decision-making
• Experience working in cross-functional teams or working in a global company across time zones

Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
eCommerc

• Monday 7am – 3pm
• Tue – Wed 9am-5pm
• Thur – Fri 12pm – 8p