Ecommerce Manager, Malaysia

at  Glanbia Performance Nutrition

SKILLS, KNOW HOW AND EXPERIENCE

• Minimum Diploma/Degree in Business, eCommerce/Digital Marketing or related disciplines
• At least 5/6 years of eCommerce experience managing in house B2C and/or marketplace platform (Lazada, Shopee, Tiktok etc)
• Key account management working experience in Marketplace platform is preferred.
• Familiar in health supplement industry is bonus.
• Excellent organization and communication skills. Leadership, problem-solving, and networking skills. Good time-management skills.
• Good command of English - both speaking and writing.
• Meticulous and committed with good time management.
• Strong initiative and management skills.
• High interpersonal skills and good communication skills.
• Great analytical thinking and presentation skills.
• Creative and innovative.
• Traveling to overseas offices is required if needed (3-4 times a year).

PRINCIPAL ACCOUNTABILITIES

1. E-Commerce Strategy & Execution:

• Develop and implement an end-to-end e-commerce strategy tailored to each country’s unique market requirements.
• Define key performance metrics for revenue, growth, customer engagement, and satisfaction.
• Drive traffic and increase conversion rates on e-commerce platforms via marketplace partners (e.g., Shopee, Lazada, and others).

1. Platform & Partner Management:

• Build and maintain relationships with e-commerce marketplace partners to ensure optimal product visibility and exclusive promotions.
• Negotiate commercial terms, promotions, and joint business planning with e-commerce platforms to meet sales targets.
• Monitor and optimize the performance of our brand across e-commerce platforms, including search ranking, page views, and product reviews.

1. Digital Marketing & Content Management:

• Collaborate with the marketing team to plan and execute digital marketing campaigns, including social media, SEO/SEM, influencer partnerships, and paid ads.
• Ensure all e-commerce content (product pages, banners, ads) aligns with brand standards and is optimized for maximum engagement.
• Leverage data and insights to optimize the product assortment, pricing strategies, and promotional tactics.

1. Data Analysis & Reporting:

• Regularly analyze and report on sales performance, customer behavior, and other KPIs to track effectiveness and refine strategies.
• Identify trends, risks, and opportunities within each market to optimize customer acquisition, retention, and brand loyalty.
• Provide monthly and quarterly reports on campaign performance, ROI, e-commerce KPIs and competitors activity to senior management.

1. Finance & Budgeting

• Financial able to track and monitor e-commerce relevant spending and promotion budget, recommend product pricing analysis and help out in budget planning process and budget reviews.
• Management of promotion budgets within agreed targets and align with enabler advertising activities if needed.

1. Inventory & Logistics Coordination:

• Work with supply chain and distributor teams to ensure proper inventory levels and demand planning forecast for each market, avoiding stockouts and overstock situations.
• Collaborate with distributor team to improve order accuracy, delivery times, and customer satisfaction.

1. Stakeholder Collaboration:

• Partner with local sales and marketing teams to ensure alignment of e-commerce initiatives with broader business goals.
• Communicate effectively with cross-functional teams, including regional E commerce, finance, and distributors, to deliver seamless customer experiences.