eCommerce Product Support Specialist

at  COMMONWEALTH BANK OF AUSTRALIA

eCommerce Product Support Specialist

• You are passionate about customer care with experience in eCommerce, looking for a role that suits your lifestyle
• We are a team of innovative thinkers, solving complex problems with simple solutions
• Together we can find the best outcomes for our teams and customers
• Rotating roster offered 7am to 7pm Monday to Sunday

DO WORK THAT MATTERS

Work within our eCommerce team to be the friendly voice our business customers hear when they contact us. If you’re not already, you’ll become an eCommerce specialist who understands the unique needs of our customers and work to your best ability to find them a solution. We’re looking for someone with flexibility to work evenings, weekends, holidays, and occasional overtime when needed. We offer a rotating roster between 7am to 7pm Monday to Sunday , a supportive training program, and the flexibility to work from home, or from any of our offices around Australia. Our eCommerce Product Team is continually growing and we’re going through a massive digital transformation. We’re looking for experienced specialists to support our frontline teams and business banking customers. Responsibilities of your role could include:

• Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers
• Provide a world-class customer support experience to frontline teams and customers over the phone
• Be responsible for risk management activities such as running controls, resolving and providing support throughout remediation’s, outages and incidents
• Handle support requests that come through to our team in a professional and timely manner
• Communicate complex issues to appropriate service owners or departments to determine and recommend appropriate courses of action
• Have an opportunity to learn how eCommerce operates from the ground up, make a real impact on the future of the organisation and become an advocate of our products.

• Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers
• Provide a world-class customer support experience to frontline teams and customers over the phone
• Be responsible for risk management activities such as running controls, resolving and providing support throughout remediation’s, outages and incidents
• Handle support requests that come through to our team in a professional and timely manner
• Communicate complex issues to appropriate service owners or departments to determine and recommend appropriate courses of action
• Have an opportunity to learn how eCommerce operates from the ground up, make a real impact on the future of the organisation and become an advocate of our products