ECommerce Specialist

at  Marks

WHAT YOU BRING

• Minimum 2 years work experience in eCommerce, merchandising, web retail, marketing, content management, communications, or related field
• Background in retail, or product related areas considered an asset
• Post Secondary diploma/degree in Marketing, Communications, IT or related field
• Proficiency with Content Management Systems, HTML and other web technologies
• Understanding of eCommerce metrics; able to confidently report on KPIs
• Experience with the Microsoft suite with a strong focus on Microsoft Excel
• Demonstrated problem solving skills with working knowledge of digital technologies and tools
• An entrepreneurial spirit with a history of delivering results

ABOUT US

At Marks, we want you to experience an extraordinary career in helping to lead our brand’s evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there’s a place for you here.

ACCOMMODATIONS

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

Reporting to the Manager, eCommerce Merchandising at Mark’s, the eCommerce Merchandising Specialist will join our eCommerce team. This role will be responsible for coordinating and executing daily eMerchandising tactics and projects to deliver sales and best-in-class site experience for Marks.com. This role will have a strong focus on site experience and analyzing data to identify areas of opportunities online. In this highly cross-functional role, the key candidate will work with teams across the business to ensure campaigns and projects are executed successfully and will work closely with Purchasing and Onboarding teams to ensure products are set-up, tagged and merchandised accurately online. Online category KPIs and sales will be key metrics that this role is responsible for achieving.

• Coordinate and execute e-merchandising tactics and projects to maximize sales and deliver best-in-class site experience.
• Leverage customer insights, analytics and reporting to support decision making, analyzing results and provide areas of opportunity.
• Manage cross-functional relationship with teams across the business to ensure campaigns and projects are executed successfully.
• Understand customer search and browse behavior to optimize search experience.
• Create strategy to drive traffic to lower-performing areas of the website as well as lower exit rates.
• Manage and update Data Standards based on Vendor, Merchant, SEO and Market trends/feedback.
• Conduct regular audits of assigned categories and prioritize required updates.
• Work collaboratively with other members of the eCommerce team to ensure workflow is continual and deadlines are met.
• Work with internal and external partners to troubleshoot, track and resolve any issues with the back-end systems.
• Provide detailed weekly progress reports to key stakeholders.
• Participate in related special projects and new initiatives as required.