Economic Crime Communications Manager

at  Virgin Money

Business Unit: COO, Economic Crime Strategy & Change
Salary range: £53,200 - £66,500 per annum DOE + red-hot benefits
Location: UK Remote with occasional travel to hub
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OUR TEAM

At Virgin Money, we’re committed to protecting our customers, colleagues, stakeholders and the wider community from Economic Crime. We aim to stay ahead of emerging risks, maintaining the highest standards of security, transparency and integrity. Our Economic Crime Strategy and Change team is a first line of defence function, responsible for day-to-day Frand and Financial Crime identification ownership, management and control.
We’re looking for an Economic Crime Communications Manager to join the team who’ll develop, manage and deliver our comms strategy, including colleague comms for our Financial Crime Transformation programme. The role is about effectively promoting awareness and education relating to Financial Crime and is crucial to shaping our internal and external messaging around Economic Crime and how Virgin Money is looking to combat it.

• Create and deliver our EC comms strategy for the education and awareness of customers on Financial Crime and drive our EC L&D comms campaign
• Build effective relationships across the bank to senior levels and has the gravitas to speak with authority and influence on their area of specialism
• Design and manage a programme of customer education activity to build awareness of Financial Crime generally and specific vulnerabilities as Financial Crime typologies evolve
• Design and facilitate the delivery of targeted and consistent Financial Crime awareness advice to the bank’s customers
• Work with strategy and wider communities of Comms leads on communications within the customer journeys as well as broader awareness campaigns
• Prepare customer messaging and develop materials that can be delivered across multiple channels to target varying customer groups (e.g., mobile, email, stores, post, social media platforms)
• Work with product owners and marketing to integrate Financial Crime awareness messaging with other business communication activity to ensure efficiency and effectiveness in delivery
• Ensure that the banks activity aligns with national awareness campaigns
• Work with Financial Crime Strategy and Industry Engagement to understand threats to ensure that materials address emerging issues and are delivered on a timely basis.
• Collaborate with Financial Crime Operations to understand the point of compromise in Financial Crime incidents to identify where customers need educating on how to better protect themselves.
• Support the bank with internal Financial Crime awareness materials where a new typology is emerging and link with Learning & Development to ensure training materials are updated.
• Lead on internal Fraud & Fin Crime Leadership communications plans engaging with Senior Leadership building out a consistent, engaging and regular comms framework
• Be key point of contact for COO Comms & Engagement forums for EC matters, driving appropriate actions i.e. My Voice inputs, engagement and reporting