Economic Crime L&D Senior Manager

at  Virgin Money

Business Unit: COO, Economic Crime Strategy & Crime
Salary range: £68,000 - £85,000 per annum DOE + red-hot benefits
Location: UK Hybrid with occasional travel to a hub
Contract type: Fixed term circa 12 months
Live to inspire change. Live a life more Virgin.

OUR TEAM

At Virgin Money, we’re at the forefront of safeguarding our customers, colleagues, stakeholders, and the broader community from Economic Crime. We’re dedicated to staying ahead of emerging risks, upholding the highest standards of security, transparency, and integrity. Our Economic Crime Strategy and Change team serves as the first line of defence, spearheading the identification, ownership, management, and control of Fraud and Financial Crime.
We’re seeking a dynamic and visionary Senior Economic Crime Learning & Development Manager to lead the development, management, and delivery of our comprehensive annual Economic Crime (EC) training plan, Culture Roadmap and Customer Communication Strategy.
This pivotal role is crucial in fostering colleague development and enhancing EC risk culture, awareness, and capabilities across all business units and operational functions.
This role is required to cover a maternity position, offering a unique opportunity to make a significant impact within a defined period.

• Building the right foundations to ensure that VM Group EC Learning can transition from a programme delivery successfully into BAU
• Liaise with Business units, operational team and compliance staff to help assess capabilities and determine functional training requirements as part of the TNA build.
• Own the overall end –to-end colleague learning lifecycle in EC role specific learning ensuring adherence to the groups standards and policies in accordance with our legal obligations relevant laws
• Lead the ongoing development and framework and the colleague journey in relation to assessment and accreditation creating a best in class learning experience for colleagues exposed to EC
• Overseeing the completion of the annual training delivery plan, MI and insight reviews including business unit assessments and governance reporting to relevant Snr Stakeholders including MLRO with evidence of action being taken where performance does not meet expectations
• Work closely with ELT and LT within EC 1 and 2LOD including relevant MRT & SMF’s supporting them on their personal EC learning journey and expectations within their role / wider teams to drive culture change
• Owning all L&D risk matters, gap analysis actions on key matters, including timely resolution of issues management
• Establishing, tracking and oversight of L&D KPI’s to assess EC evidence of training, effectiveness, areas for improvement and data driven decisions to improve colleague and customer outcomes
• Oversight & responsible for EC Comms strategy for external Voice of Customer & Internal colleague engagement on behalf of Head of Fraud & Head of Financial Crime