eCornell Casual Student Support Agent - Remote

at  Cornell University

WHAT WE NEED:

• High School Diploma or equivalent
• Technology savvy: Experience with various CRM, LMS, and SIS software; ability to use Salesforce (CRM), Canvas (LMS), and Destiny (SIS)
• Effectively working directly with students and staff via phone, chat, and email to support internal staff and programs
• Excellence in communication skills, written and verbal.
• Ability to quickly learn new instructional technology tools and applications.
• Ability to multitask in a fast-paced environment
• Excellent time management, prioritization, and delegation skills.
• Excellent attention to detail
• Demonstrated ability to adapt to challenges, maintain a flexible approach, and grow within a role.
• Ability to effectively and thoroughly research accrediting body recertification requirements
• Fluent in Spanish (written and verbal)

What we prefer:

• Prior online education and/or higher-ed support and administrative experience.
• ASL fluency

No visa sponsorship or relocation assistance is available for this position.
This is a casual, fixed-term, non-benefits eligible position with 12 hours of scheduled work per week on average. Please note that this position will require you to have your own computer (preferably a Mac) with a strong connection to the internet. The tools required to do this job are all web-based and will be provided upon hire. The pay range is 20-21$/hr.
Familiarize yourself with Cornell’s COVID-19 workplace guidance as well as the university’s COVID-19 services and information.

Please refer the Job description for details