ED Reception Team Leader

at  Royal Surrey NHS Foundation Trust

Band 3 Reception Team Leader - Emergency Floor
We are looking for 4 Reception Team Leaders (21 hrs per week) to work within our friendly reception desks across the Emergency Floor (A&E, EAU, AEC & Guildford Ward). You will work as part of the Emergency Floor’s multi-disciplinary team, providing a 24 hour Reception service
The successful candidates will support and deputise for the Reception Manager and duties will be of a varied nature in accordance to the needs of the Emergency Department.
The role is diverse, with each day bringing new challenges. You will have proven ability in using your own initiative and working with confidential information, showing attention to detail and the ability to work accurately. A confident and assertive personality will be an asset.
The Royal Surrey County Hospital NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development / training as well as a great range of employee benefits.
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognizing that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
To support the Reception Manager in providing and co-ordinating an efficient and comprehensive reception, administrative and information collection service for the Emergency Department.
To ensure that all departmental and Trust processes are adhered to and followed. The post holder will be responsible for the training and development of their team to maintain a high level of customer support at all times

Please refer the Job description for details