EDCT - GREY ROOTS - MUSEUM ASSISTANT

at  County of Grey

KNOWLEDGE AND SKILL

• Secondary school education required; current secondary students are eligible.
• Good organizational, time management, verbal and written communication skills, ability to prioritize, problem solve and handle multiple duties and interruptions effectively.
• Excellent public speaking skills, creativity and research skills; ability to engage with visitors of all ages.
• Friendly, outgoing, courteous personality.
• Previous customer service experience and training is an asset.
• Experience working directly with the public.
• Experience in sales and cash handling with knowledge of Point of Sale preferred.
• Familiarity with the history and geography of the communities in Grey County would be an asset.

PURPOSE

Grey Roots Museum and Archives is a 40,000 square foot facility with six exhibit galleries, four of which house travelling exhibits from other museums and temporary exhibits from our own collection. The Children’s Gallery, known as Zooz’s Place, provides a playful, interactive learning space for children of varying ages. Grey Roots also features Moreston Heritage Village, with twelve period buildings filled with period and time-appropriate artefacts. The museum offers numerous special events and community programs throughout the year.
The Museum Assistant will be trained in a variety of positions and departments around Grey Roots to support operations and gain a wide breadth of experience in public facing roles and museum operations.

RESPONSIBILITIES

Programming Facilitation

• Interact with visitors via lively and engaging museum programs in the Zooz’s Place Children’s Gallery and other locations.
• Assist in the set-up, delivery, and clean-up of children’s programming and adult and general group tours.
• Contribute to the delivery of special events and related programming.
• Assist in the marketing of the site and its programming by contributing social media content.
• Working within a budget, arrange for necessary materials and equipment to be available for activities such as craft materials, toys, games, etc.
• Ensure the maintenance of a safe and clean environment for children, other staff, and volunteers.
• Assist in training youth and other volunteers (Junior Interpreters 13 17).
• Maintain and demonstrate open and effective communication.
• Candidates will have, or are willing to obtain, First Aid/CPR training and vulnerable sector check.

Visitor Services

• Meet and greet visitors (in person, on phone, by email/online), providing timely information and answering general questions about Grey Roots Museum & Archives and Grey County tourism.
• Perform daily open and close procedures of the facility.
• Complete transactions on the POS; handle credit/debit/cash.
• Proactively assist all visitors with Museum merchandise sales.
• Liaise with appropriate Grey Roots staff to achieve resolutions to visitor issues.
• Other duties as required.

Other Duties

• Maintains skills at a high level. Participates in training and development as suggested and arranged by staff at Grey Roots and Grey County.
• Responsible as an employee for Occupational Health and Safety.
• Participates in other related Grey Roots activities as assigned.