EdTech Support Specialist

at  Pupil Progress

COMPANY INTRODUCTION

Founded by experienced educators Brett Griffin and Barnaby Grimble, Pupil Progress is a dynamic and comprehensive educational technology platform designed to revolutionise the teaching and learning experience for educators, students, and parents alike. Providing exam board-specific student progress tracking at subject, topic and skill level, aiding educators in informed decision making regarding curriculum strategy and teaching. Pupil Progress are dedicated to supporting the progress of every pupil - not just for school but for life. Providing one central point of truth for data, from the Student to the Trust CEO, we are on a mission to deliver this impact on a global level and are aware of the focus on innovation, digital transformation and quality assurance in education.

JOB PURPOSE AND OVERVIEW

Using our bespoke platform, you will be working alongside our Chief Product Officer and Customer Success Manager to not only understand the platform and how it is used in context, you will be trained in how to delight our existing customers and trialists. You will be leading in the support for all Pupil Progress users to ensure that the benefits our software brings is not only communicated but most importantly experienced.
Product Development: You will be trained in how to create tracking solutions for any exam boards, course, or bespoke need. You will build and quality assure new tools for our platform that will support teachers with all aspects of tracking, reporting, and analysis. You will liaise with our web-developers to quality assure new developments and bug-fixes. You will also be involved in creating innovative solutions for new areas for development.
Technical Services: Our sales, marketing and customer support team will come to you for advice and requests for technical support with our platform. By providing further support to our clients using our platform, you will also have a fantastic opportunity to talk directly with our customers, not only discovering the benefits they are getting, but also the improvements required.

RESPONSIBILITIES AND TASKS

• Product development of our bespoke platform for assessment
• Building data and assessment tracking systems for any educational courses
• Working with our educational consultants to build bespoke tracking systems
• Running quality assurance for new developments
• Improving the user experience of our software
• Working with the CPO to develop new features that meet customer requests
• Develop and implement projects that improve the user experience
• Liaise with web-developers on developments and updates
• Quality assure new updates made by our web development team
• Provide support to customers with getting started and getting the most out of our website
• Lead in-house training and support for new developments
• Create training videos and systems to help customers engage with all features of the platform
• Provide support with webinars to improve customer engagement
• Use other interlinked software such as WordPress and Hubspot (training will be given)