EDU Client Success Adoption Specialist

at  Flywire

WHO WE ARE:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!
With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description

THE OPPORTUNITY:

Flywire is looking for a motivated and hardworking Client Success Professional to help with the delivery and execution of our solution to partner institutions. This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.

A Client Success Adoption (CSA) Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives.
Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus. They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan.

CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders. In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by:

• Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts
• Creating & maintaining materials to engage with clients and help realise new revenue opportunities
• Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential

Additional duties of a CSA Specialist include:

• Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone
• Accelerating product adoption through impactful onboardings
• Contributing to the creation of value-add client training content
• Ensuring client users are knowledgeable & confident when using Flywire products
• Contributing to the development and creation of payer facing resources
• Working with clients to ensure their payer-facing content & payer journey are optimised
• Supporting the development and delivery of lead generating webinars
• Be an active contributor to the development of the team, providing ‘on the ground’ insight
• Supporting the onboarding of new team members

Qualifications