Education Advisor (Arabic, French, Portuguese etc)

at  Bayswater Education

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience.We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.
The Education Advisor will require excellent communication and inter-personal skills in face to face and by phone; projecting a courteous and professional manner at all times when representing the company.

The Education Advisor role has core responsibility for:

• dealing with walk-in enquiries and selling our courses & programmes to them.
• answering (mainly by phone) prospective student enquiries received through our web site or any other marketing campaign: social media, google Ads, other directories, etc.
• updating the company CRM with all prospective student details, follow up information, sales, tasks, etc.
• helping in all marketing strategies to promote Bayswater in Cape Town: Collaboration with other business, sponsorships, local fairs, etc.
• ensuring excellent customer service is provided to our students consistently.
• keeping a good relationship with current students to manage their course extensions.
• following the agreed internal processes and procedures and resolving issues quickly and efficiently.
• distributing of the leads to the Education Advisors depending on agreed procedure.

KNOWLEDGE, QUALIFICATIONS AND EXPERIENCE

• Fluency in both written and spoken English.
• Overseas studying/working experience, ideally with exposure to an international environment for 3-6 months.
• A second language is needed: Portuguese, Italian, German, Turkish, Arabic, French, Japanese, Chinese or Korean.
• An undergraduate degree focus on business, marketing, sales, language or tourism (desirable)
• Experience of working with international clients (desirable)
• Sales experience. Education industry or services (desirable).
• Customer service experience (desirable).
• A third language (desirable)

SKILLS AND ATTRIBUTES

• High level of verbal and written communication skills.
• Well organised and able to manage a varied and demanding workload.
• Comfortable in meeting goals and working under pressure.
• Approachable, friendly and caring
• Resilient with a flexible, ‘can-do’ approach to work
• Results and customer focussed
• Has high expectations of self and others
• A team player and able to build rapport and engage with a diverse range of people
• Committed to equality and diversity

• dealing with walk-in enquiries and selling our courses & programmes to them.
• answering (mainly by phone) prospective student enquiries received through our web site or any other marketing campaign: social media, google Ads, other directories, etc.
• updating the company CRM with all prospective student details, follow up information, sales, tasks, etc.
• helping in all marketing strategies to promote Bayswater in Cape Town: Collaboration with other business, sponsorships, local fairs, etc.
• ensuring excellent customer service is provided to our students consistently.
• keeping a good relationship with current students to manage their course extensions.
• following the agreed internal processes and procedures and resolving issues quickly and efficiently.
• distributing of the leads to the Education Advisors depending on agreed procedure