Education Consultant

at  Operam Education Group

WHAT EXPERIENCE ARE WE LOOKING FOR?

• Excellent customer service skills, effectively addressing client and candidates needs and concerns.
• Effectively time manage, multitask, prioritise, and plan a demanding workload; work towards set goals and meet deadlines.
• Excellent verbal and written communication skills.
• Rapport building skills
• Have knowledge and keep updated on the education market, understanding the regulated requirements including safeguarding and DBS policy and procedures.
• Be proactive and commercially astute.
• Possess excellent organisational and planning skills so that you achieve your desk targets and personal goals.
• Be able to deliver feedback in a diplomatic way
• Excellent presentation skills
• Be accountable for your desk, its growth, and improvements.
• Compassionate towards the aims of the schools you support and the desire to support the organisation’s aim of creating capacity in the classroom.
• Maintain a high level of attention to detail, ensuring accuracy in record-keeping and adherence to regulations.
• Proficient in IT skills, with the ability to effectively use tools such as Microsoft Office and CRM system.
• Demonstrate strong organisational skills, including time management and multitasking, with the ability to prioritise tasks effectively in a dynamic environment.
• Show adaptability and a proactive approach to learning and adjusting to evolving compliance requirements and procedures.
• Take accountability for work and collaborate effectively within a team environment.

• Resource relevant candidates for your clients and forward plan ensuring that you have enough candidates of various disciplines to support your desk needs.
• Proactively communicate with clients via regular calls, service visits, surveys, and mailshots to identify their current and anticipated needs to fulfil via contact of the current database or by advertising through job boards or social media.
• Continuously identify and anticipate the candidate requirements on your desk.
• Maintain and increase our candidate database ensuring candidate contact frequency, spec calls and actions are delivered according to expectations.
• Support the Branch in the clearing ‘inactive’ candidates, reengaging with the current database and pipelining for future vacancies.
• Implement an achievable annual desk business plan to reflect sales growth revenue.
• Ensure overall achievement to your required daily, weekly, monthly, and annual productivity and sales targets for an exceptional fulfilment rate of candidate and client service levels.
• Update records regularly and accurately across systems according to policy and procedures.
• Keep up to date on relevant legislation, competitors, and local knowledge.
• Adhere to standards and processes related to compliance and Safer Recruitment Practices.
• Manage complaints according to company policy and deliver any feedback to both schools and candidates in a professional and effective way.
• Adhere to company policies, procedures, and work protocols at all times.
• Supervise and contribute to training colleagues as required.
• Update the disciplines and skills on candidates within CRM system
• Maintain an awareness of competitors within the territory you service to continually ensure we are an agency of choice.
• Commitment to Safer Recruitment Practices and ensure that the standards and processes related to Compliance+ are part of your daily practices.