Educational Client Services Manager

at  Three W Canada

COMPANY

Three W is the leading international student management company in North America. For over a decade we have partnered with private schools across Canada and the USA to provide comprehensive services for international student programs. As global interest in Canadian education grows, we are poised to supply the highest caliber of academically‐gifted students that will give a valuable cultural experience to all parties involved, while providing an economic boost to both the school and the community at a time when enrollment numbers have been decreasing across the board. Our current goal is to expand our Canadian operations with a new office and team in downtown Toronto.

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s Degree
Excellent verbal and written communication skills.
Exceptional attention to detail
Excellent Word, Excel, and Outlook skills
Be highly flexible and adaptable
A passion for education and working with students

Education:

• Bachelor’s Degree (required

ROLE

The Client Services Manager will be responsible for developing strong relationships with our school clients, partners, students, parents, and host families. The role is to focus on being a steward for the children of high net worth individuals. We are looking for highly motivated candidates who are willing to work all hours to get the job done! This is a hardcore work environment which requires resourcefulness and the ability to learn quickly.

KEY RESPONSIBILITIES

· Conduct the application and enrollment process of prospective students with the school admissions team
· Conduct and schedule student interviews to determine fit with their prospective schools
· Work closely with schools’ admissions departments to maintain the ongoing relationship between Three W and students
· Maintain professional communication with international directors, principals, and admissions counselors
· Provide general support and resolution for any student behavioral and academic issues
· Assist with collecting documentation on final report cards for enrolled students, progress reports, flight arrivals, re-enrollment letters, tuition payments and letters of acceptance
-Manage the timely production of Host Family Profiles with the hostay team to ensure that they are uploaded into QuickBase/other databases
-Support the homestay team in accessing tutoring support for students as needed.
-Ensure that liability regulations are adhered to by making sure that every student has fully executed Power of Attorney and Custody Agreements and that these documents are in the possession of each Host Family
-Liaison between Homestay team members, Recruitment Managers, Homestay Coordinators and schools, as needed.
-Work with internal and external members when issues arise that involve a student and/or school and ensure their full resolution with the Homestay Coordinator
· Collaborate with the President and other account managers on projects and other duties as assigned
· Prepare and maintain accurate documentation of student accounts in QuickBase, Box, GoogleDocs, and other databases
-Visit clients and students on a regular basis (across Canada and the US), sometimes with limited notice

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (required)

Language:

• Spanish (preferred)
• Portuguese (preferred)
• Mandarin (preferred)

Licence/Certification:

• Canadian driver’s license (required)

Willingness to travel:

• 25% (required)

Work Location: In perso