EFS Capability Enablement Advisor

at  ATB Financial

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada’s top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
ATB’s next Capability Enablement Advisor will support and execute the delivery of Everyday Financial Services (EFS) foundational systems and technological priorities, directly influencing the growth and direction of EFS. The incumbent is a strong individual contributor with an innate curiosity to look beyond the obvious. This individual will support EFS in discovery, planning, implementation and adoption of direct-to-consumer (D2C) technology, like ATB Business web & mobile banking, Virtual Assistant, and Telephone Banking. They will accelerate the work with a thorough understanding of EFS systems, tools, processes and requirements while making data driven decisions to ensure delivered solutions create value and exceptional experiences for team members and clients.
Accountabilities
The incumbent is responsible for balancing individual work while ensuring EFS realizes the benefits needed to progress our business strategy. The role requires problem solving, expert translation skills, constructive collaboration, effective communication, and strong relationships among teams in EFS, Client Experience & Technology (CXT), and ATB Business.

Capability Enablement Advisor accountabilities include:

• Represent EFS as a stakeholder and SME among technology projects. Drive consistency across all digital channels, influence change and achieve results that are aligned with EFS’s strategic direction by improving the overall team member and client experience.
• Perform current state analysis and market research to identify pain points, gaps, and growth opportunities.
• Prepare presentations, business cases for, and facilitate meetings to senior leadership.
• Document and maintain processes, maps, user guides (ATB Knowledge), business cases and/or decision records.
• Review, improve, support, eliminate and create new processes for the business that focus on digitization or eliminating friction.
• Make data driven decisions in order to maintain the momentum of a project or to execute on a process change.
• Lead the implementation of solutions and, at times, coordinate, liaise and lead cohorts of EFS team members (SMEs), in order to investigate, analyze, design, develop, test and execute including change plans in service to the project or initiative.
• Connect and collaborate with various groups to communicate, provide guidance, deliver internal training, gain support or influence decisions to implement processes and changes that improve team member and client experience.
• Proactively report on completion of tasks, project status, and results to identify if project objectives are on track to be realized.

Skills, experience & requirements

As the ideal candidate you possess:

• 7+ years of project delivery experience, ideally within the financial service industry and/or delivery of D2C software.
• Relevant professional designation such as Business Analysis, Project Management, Six Sigma, Agile Methodology, Lean Methodology.
• Strong analytical, strategic and critical thinking skills with the ability to think through, deliver and create exceptional, consistent, end-to-end client and team member experiences and solutions, through a data driven digital approach.
• Proficiency in ATB’s core systems and tools used by EFS, such as ATB Business, Team Member Console, MCAT, Cardhub, Genesys, GliaHub, and the Google Suite.
• Deep knowledge and understanding of EFS processes, and/or the ability and desire to become an expert in the intricacies of end to end processes and how they relate and interconnect including any downstream impacts for each project/initiative in order to effectively represent and execute for EFS.
• Expert translator of technical information into a format that is relevant and meaningful for the business audience in order to effectively deliver content.
• Strong business acumen that supports the strategic and financial goals of EFS and ATB.
• Experienced in delivering and executing high quality work on firm delivery timelines and quickly adapt to new challenges and continuous changes.
• Expert in communication and negotiation skills along with the ability to network and cultivate productive working relationships with ATB business partners.
• Excellent time management, prioritization and organizational skills. Ability to both work independently and lead a group of peers while balancing multiple deliverables, initiatives and projects.
• Expert knowledge of partners responsibilities and accountabilities, in order to build appropriate working teams/horizontals to effectively deliver on a mutual goal.

Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to

Please refer the Job description for details