EI Technology - Senior Vendor Manager

at  Aer Lingus

YOUR QUALIFICATIONS AND KEY CRITERIA

• 8 years+ experience in vendor management, programme management and operational strategy, including:
• Demonstrable experience designing and delivering vendor management strategy, Proficiency in managing outsourced service providers.
• Deep understanding of the development of Vendor KPIS & SLAs in line with broader business priorities.
• An ability to clearly articulate the analysis of performance and financial data for the purpose of monitoring contract targets and objectives.
• Knowledge of IT and Digital systems, including experience of leading software development projects involving web-based, mid-range and integration platforms and applications
• A strong and proven understanding of best practises, tools, and techniques for across the lifecycle vendor management with ability to continuously improve these processes.
• Exceptional knowledge and proven experience of working with IT Software Development Lifecycle methodologies.
• First class organisational skills with an ability to delve into business strategy and stay abreast of evolving organisational and industry trends and challenges.
• Demonstrative leadership ability and people skills; strong emotional intelligence and influencing skills.
• An effective people manager with a proven record of building teams, developing talent and enabling career progression.
• A savvy relationship builder with an ability to exert influence across different business levels.
• Strong conflict resolution skills – finding practical solutions, identifying the logical paths forward to overcome key challenges, supported by strong problem-solving, negotiating and troubleshooting skills.
• Excellent communication skills, with ability to effectively communicate both internally and externally at levels up to Director and C Suite, and ability to make complex problems simple to the business. Must be capable of understanding and communicating the “big picture.”
• Accustomed to balancing the need to focus on short-term results while delivering on a long-term vision that requires sustained transformation.
• Driven for vendor management excellence with a continuous improvement mindset.
• An initiative-taking, pragmatic individual, focused driving sustainable change in the vendor lifecycle for that brings positive outcomes at large scale enterprise level.
• Unquestionable ethics and integrity.
• 10 years+ experience in people management, including performance management, mentoring and talent development.

YOUR ROLE

This role exists to build and own an end-to-end vendor management strategy and framework, roll that out and support contract and service management colleagues to deliver strong strategic business outcomes and is a key driver of transformation programme success.
The Technology Vendor Manager will steer the management of vendors across the full Technology organisation and technical lifecycle.

The role is ultimate point of escalation and ownership on all vendor related activities. Your responsibilities as a Technology Vendor Manager will include:

• Vendor Selection and Evaluation
• Contract Negotiation and Management
• Relationship Management
• Risk Management
• Cost Management
• Compliance and Quality Assurance
• Communication and Coordination
• Reporting and Documentation

See Full Job Description for more information.
Closing date: 7 October 2024