Elavon Client Account Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

The Customer Account Manager is a strategic position representing multiple channel functions within U.S. Bank Payment Solutions. This position oversees a regional portfolio of existing customers and is tasked with activation, management, maintenance, growth in profitability, strategic product placement and overall client satisfaction. A successful Customer Account Manager is a trusted advisor with established industry expertise and provides clients with strategic recommendations using data analytics, industry knowledge and performance metrics to help meet client expectations. The position serves as a point of escalation for both internal partners as well as clients and works cross-functionally within the organization to provide exceptional experiences for our partners and customers.

Key Responsibilities

• Provide support and strategic guidance to clients
• Champion and resolve customer issues quickly and effectively
• Aim to preserve customers and renew agreements
• Execute successful portfolio campaigns to drive product and revenue growth opportunities
• Assist in customer activation
• Develop sound working knowledge of the Region supported
• Grow and maintain productive partner and customer relationships
• Identify and execute on opportunities to enhance the customer experience

Basic Qualifications

• Associates Degree or equivalent work experience
• Two or more years of client/portfolio management experience in the financial industry

Preferred Skills/Experience

• Considerable knowledge and experience in relationship management
• Problem escalation and resolution skills
• Excellent customer service and follow up skills
• Exceptional verbal and written communication skills
• Team player with excellent collaboration skills
• A well-established pattern of achievement, competitive skills, energy, motivation, enthusiasm, and integrity is critical to being successful in this role
• Ability to manage and execute multiple priorities effectively

Location: The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Key Responsibilities

• Provide support and strategic guidance to clients
• Champion and resolve customer issues quickly and effectively
• Aim to preserve customers and renew agreements
• Execute successful portfolio campaigns to drive product and revenue growth opportunities
• Assist in customer activation
• Develop sound working knowledge of the Region supported
• Grow and maintain productive partner and customer relationships
• Identify and execute on opportunities to enhance the customer experienc

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la