ELC Advisor - Birmingham WDF - 36 Hours

at  The Este Lauder Companies

JOB SUMMARY

The ELC Advisor is responsible for providing an authentic and personalized service to our customers in order to achieve the ELC brands sales targets within the Travel Retail locations. The ELC Advisor will be responsible for a range of brands, in both Airport and Free-standing Store formats, depending on the staffing needs within each format.

They are accountable for achieving this by;

• Demonstrate excellent product knowledge across brands – developing an understanding of brand stories and hero products and the ability to communicate this to the customer to meet their needs
• Provide best-in-class service and experience across brands. Use your exceptional people and conversational skills to stop and engage customers and fulfil all of their shopping needs.

QUALIFICATIONS

• Previous retail industry/guest services experience is desirable (preferably within beauty or luxury goods)
• All applicants must be able to demonstrate excitement for and the ability to provide inspirational, authentic and personalized customer service
• Sales and Goal Oriented. Must have the ability to maintain level of sales performance as determined by Company goals set.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment, whilst also being flexible on shift patterns.
• Previous experience with retail point-of-sale software is desirable
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
• Must have: Flexibility regarding working for different brands, including multiple brands at one time.
• Experience with makeup artistry is a plus
• Excitement for interacting with customers of many cultures is a plus
• Multiple language fluency and an understanding of English is a plus
  Job: Retail - Store
  Primary Location: Europe, Middle East, Africa-GB-ENG-Birmingham
  Job Type: Standard
  Schedule: Full-time
  Shift: Variable
  Job Number: 2414971
  Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

• Demonstrate excellent product knowledge across brands – developing an understanding of brand stories and hero products and the ability to communicate this to the customer to meet their needs
• Provide best-in-class service and experience across brands. Use your exceptional people and conversational skills to stop and engage customers and fulfil all of their shopping needs