Eletronic Client Solution Analyst

at  BNP Paribas

ABOUT GLOBAL MARKETS

Global Markets is BNP Paribas’ capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporate, private banks and retail distribution networks. Our Portugal Platform (Porto and Lisbon) is a major HUB in Europe and certainly unique in the country by its size and its scope of activity, with all Front Office roles present (Trading, Sales, Research, Structuring, Quant & Engineering, Business Dev and Support, Marketing & Client Support, Risk Management, Data Analytics and Machine Learning…). We are growing fast with the ambition to become even more relevant for the worldwide activity, which presents many short and long-term opportunities.

I. Client Enablement:
Responsible for managing and implementing all Client/User Enablement requests to BNP Paribas electronic trading platforms including our Single dealer Platform (Cortex Suites, Smart Derivatives), Multi Dealer platforms such as Bloomberg, Tradeweb, FXall, 360t and FIX API Connections.
Relationship with other departments - Sales, Trading and IT Support Teams to manage the configuration of Pricing and Client margin across various platforms.
I. Business Support:
Resolve issues across all BNP Paribas electronic products and services, ensuring a quick and effective resolution.
Ensure clients are connected, being priced and able to trade at all times.
Monitor the status of all systems and electronic trade flows
Using data-mining analysis tools to identify issues
Provide business support to Trading & Sales
Working closely with IT, Credit Risk, Legal, Compliance, etc.
II. Pricing Configuration:
Manage all pricing and tier changes for Sales and Trading in the respective gateways.
Manage price controls and limits across all products, ensuring all changes are properly controlled and approved prior to implementation.
III. eBusiness Optimisation:
Client Engagement Activities: monitor new client activity as well as dormant clients and users, follow up on credit and limit issues.
Conduct client feedback surveys to ensure ECS is meeting customer expectations, improving service levels and product development as needed.
Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement.
Constantly review manual process and suggest new operating models to improve efficiency