Eligibility Officer

at  Allianz Australia

ACTING ELIGIBILITY OFFICER – PERSONAL INJURY– MELBOURNE, VIC

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to provide timely and accurate administration of Eligibility processes which include the organising and collating of IME appointments, Circumstance report investigations and request of treating health practitioner reports.

• Providing excellent customer service to all stakeholders ensuring that they are kept regularly informed throughout the process
• Reviewing and making decisions on expedited claims
• Managing of multiple internal and external stakeholders is essential with the delivery of high levels of customer service expected
• Upholding telephony standards and frontline service to injured workers, employers, and other stakeholders