Elite Remote Travel Customer Service Representative

at  Aspire Lifestyles

Do you have experience in the Travel, Airline or Hospitality industry and a passion for guest services? Do you want to build a career with a company that values work-life-balance, promotes from within, and has a management team that is open to your ideas? Then we want you to join our extraordinary team!

• MUST be a resident of Ontario, Canada.

Aspire Lifestyles provides an opportunity to have the stability and support of a worldwide industry leading concierge company, without the hassle of a commission-based career, having to build your own clientele, or working outside of your home.
REMOTE - Work from Home Opportunity
Starting at $20.00/hr (vary)
Full-time (up to 40 hrs a week), 8-hour shifts, Permanent
Benefits (after 30 days of employment) including but not limited to:
Dental care
Extended health care
Vision care
RRSP with company match
Paid time off
Career advancement opportunities

Paid Training

• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends.
• No sales required.
• TICO certified preferred or willing to become TICO certified
• GDS experience is a must

We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.
Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience that offers a unique opportunity to make memories for our customers every day.
As a Travel CSR, you would be responsible for fulfilling travel specific requests for a very high-profile client program via phone.
The successful candidate will research, plan, and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements. At times, you may be required to de-escalate a Card Member’s stress when unforeseen travel situations arise.
The Travel Consultant will use their knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.
Our paid training program provides you with all the skills required to become a travel expert. Your in-depth training will enable you to know where and how to find the information needed to assist travelers with their changing travel plans, such as trip cancellations, re-bookings, and exchanges
You will learn to troubleshoot customer issues relating to the use of the travel website and expertly guide customers as they navigate through the site.

QUALIFICATIONS:

High school diploma or equivalent is required; college experience is preferred.
Must be able to complete a background check.
TICO Certified preferred or Willing to become TICO Certified
2+ years of customer service experience required preferably in a highly interactive hospitality or Travel related role is required.
1 year of Call Center experience is required.
1 year in Travel required with GDS experience
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection proces

Please refer the Job description for details