EM-Academy Engineer (FSE 1)

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

THE ROLE

We are looking for you to strengthen the Field Service Team for our Electron Microscopy Service organization.
The EM-Academy Engineer role is a starting position within the MSD Electron Microscopy Services organization and ideal for a graduate with a desire to become a field service engineer. The work consists of a specific 9-month training and development program with multiple formal instructor-led training courses at our global training centers alongside extensive time of on-the-job learning in the assigned region with more experienced engineer mentors.
Within the 9-month EM-Academy Graduate Program, we are expecting you to travel extensively within the region to gain invaluable technical skills in electron microscopy and experience in field service activities on a variety of electron microscopy systems. Upon completion of the graduate program, EM-Academy Engineers advance into Field Service Engineer positions delivering extraordinary customer service for our Electron Microscopy customers in your assigned service area. There is opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, healthcare, employee assistance program and more!

WHAT YOU WILL DO:

• Successfully complete the 9-month EM Academy Graduate Program
• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Complete and submit field service reports on assigned tools
• Perform Preventive Maintenance tasks
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges
• Must maintain Thermo Fisher Scientifics’ Four-I Values.
• Timely and accurate recording of your activities.
• Document the work done and works according to standard operating procedures.
• Provide continuous feedback to team members stiving for continuous improvement and alignment with the objectives.
• Finish the assigned training courses and pass the end of program performance and skills review.
• Cultivate and develop positive working relationships with Thermofisher Scientific colleagues and customers assuring the highest level of customer experience.
• Ensure full commitment and compliance to follow company policies including all position specific Health and Safety laws and procedures.