Email & CRM Executive

at  FutureLearn Ltd

At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.
We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.
Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 18 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees.
We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM.

WHAT IS THE OPPORTUNITY?:

FutureLearn is seeking a proactive CRM Executive to join our dynamic marketing team. In this role, you will autonomously manage our CRM calendar, handle ad hoc and BAU emails, and ensure efficient workflows with the wider marketing team. This position requires a self-starter who can work independently to enhance user engagement through personalised communication and efficient email marketing processes.
We need someone who stays current with the latest marketing trends and technology, particularly AI. The ideal candidate will be enthusiastic about using AI in CRM and have experience leveraging AI tools. At FutureLearn, we aim to deliver highly personalised and relevant information to our users based on customer data, so deep experience in email content personalisation and journey builds is essential.
Your main responsibilities include managing the CRM calendar, setting up and monitoring automated journeys, and fostering strong relationships with the wider marketing team. You will also develop and implement strict workflows to streamline collaboration and ensure CRM campaigns align with our overall marketing strategy.
This is a great opportunity for someone passionate about CRM and email marketing, looking to advance their career in a fast-paced and supportive environment.

Please refer the Job description for details