Email Lead Agent - 12 Month Contract

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

DESIRED SKILLS/ WHO YOU ARE

• Superior Customer Service skills including the ability to remain flexible in high pressure situations
• Strong organizational skills including the ability to prioritize, multi-task and work effectively with minimal supervision
• Passion for a fast-paced environment with constant change
• Experience handling escalated issues
• Excellent communication, interpersonal, decision making and organizational skills
• Enthusiastic, positive, friendly attitude
• Reliable and flexible
• Acts with a sense of urgency in handling employee and guest questions or issues
• Knowledge of call centre operations, technology and performance metrics

EXPERIENCE, EDUCATION AND PROFESSIONAL QUALIFICATIONS / WHAT YOU BRING

• High school graduate. Post-secondary diploma/degree an asset.
• 1 – 3 years leadership/real time management experience Email and Telephone Customer Service experience in an inbound contact centre or hotel reservations environment
  All internal applications must be submitted and approved in Workday by October 25, 2024.
  Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.