Embedded Operations Supervisor

at  Sibylline Ltd

ABOUT SIBYLLINE

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Job Description

REQUIREMENTS

• The ideal candidate must be adaptable in a high-volume, fast-paced environment
• Previous exposure to tactical and operational security work, strong analysis skills, and technically savvy
• Strong innovation skills, and the ability to continuously improve the quality of services through the upskilling of operators
• Previous managerial experience within a 24/7 team
• The operations supervisor will also support the program manager by integrating the regional analysis component of the GSOC
• Ability to be flexible and adaptable to the changing needs of the work schedule and shift workload
• Self-starter who can work independently and as part of a global team
• Must have the right to work in the UK.

ABOUT THE ROLE

We are looking for a Global Security Operations Centre (GSOC) Supervisor to join us in an embedded role within our Professional Services Client’s security team. You will direct a 24/7 team of analysts as part of a tight-knit operation providing actionable intelligence and advice to decision-makers, and support to the Client’s employees. Additionally, you will provide day-to-day operational oversight of GSOC tasks and team management.This role will act as the first point of escalation and ensure high-quality standards of all GSOC products and services.
This is a full-time role working Monday to Friday with occasional need to work on weekends and bank holidays. This role is primarily office-based, requiring to work a minimum of 3 days per week in the client’s central London office, with the potential to be more depending on client requirements.

RESPONSIBILITIES

• Supervise the GSOC’s day-to-day operations, including incident escalation, reviewing products to maintain high standards, and delivering reports in a timely manner
• Line manage the GSOC team, in coordination with the embedded Program Manager. Identify knowledge gaps and deliver upskilling and training. Provide mentorship, manage reviews, and support the team’s professional development
• Support with hiring GSOC operators when required, and develop and deliver induction and training plans for new joiners
• Develop and deliver operations training and drills, such as on new SOPs and workflows, the use of tools and systems, and scenarios to continually test operators’ knowledge and responses
• Quality assurance of incident alerts and a suite of analytical products that are timely, credible, and provide actionable insight to client stakeholders
• Maintain, develop and implement SOPs in line with business needs and requirements
• Manage scheduling to ensure the GSOC is fully staffed with limited lost hours
• Maintain a good understanding of tools and platforms, ensuring the GSOC utilises these to full capacity. Conduct market research and analysis of tools and platforms
• Coordinate with security verticals and managers to ensure effective liaison, communication and operational alignment, supported by an embedded Program Manager
• Support the program manager by integrating the regional analysis component of the GSOC.