EMEA- Associate Network Engineer (EIC)

at  Ciena

CIENA IS COMMITTED TO OUR PEOPLE-FIRST PHILOSOPHY. OUR TEAMS ENJOY A CULTURE FOCUSED ON PRIORITIZING A PERSONALIZED AND FLEXIBLE WORK ENVIRONMENT THAT EMPOWERS AN INDIVIDUAL’S PASSIONS, GROWTH, WELLBEING AND BELONGING. WE’RE A TECHNOLOGY COMPANY THAT LEADS WITH OUR HUMANITY—DRIVING OUR BUSINESS PRIORITIES ALONGSIDE MEANINGFUL SOCIAL, COMMUNITY, AND SOCIETAL IMPACT.

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REWARDING EXPERIENCE. MEANINGFUL OUTCOMES.

Making a difference in people’s lives through design and implementation of leading network technologies. That’s what motivates us.
Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That’s the Ciena network.

AREAS OF IMPACT (BASIC KNOWLEDGE/EXPERTISE REQUIRED)

• Layer 0/1 Ciena or other vendor product knowledge, and/or
• Layer 2-3 knowledge (certification desirable), and/or
• Scripting/DevOps skills (ie, Phyton, JAVA, Ansible, etc)

EXPERIENCE

• B.S. Electrical Engineering, Optical Engineering, or a related field of discipline
• Desirable not more than 2 years of experience
• Demonstrated ability to work directly with various cross-functional groups to resolve issues and establish best practices
• Excellent Customer Service interaction skills
• Excellent English language written and verbal communications skills
• Expert knowledge of MS Office applications (Visio, Excel, Power Point, etc.)
• Ability to handle travel (approx. 25%)
• Ability to work at night on maintenance windows (25%)
• Ability to handle multiple projects simultaneously
• Ability to review and analyse project information quickly and accurately
• Ability to take a conceptual design and develop a process to make it a reality
• Communications/technology focused career goals
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This position is a technical role for an early in career engineer (maximum 2 years of experience), providing post-sales support for delivery, with supervision of a senior Ciena engineer, Solution Engineering services like Solution Design, Solution Acceptance, Remote Deployment support and Network Reconfiguration/Migration.
Will interfaces with the following functional groups on a day-to-day basis; Systems Engineers (SE), Service Project Managers (SPM), Technical Support, Field Service Engineers and Customer Service Avocate.
Basic knowledge of L0/L1 optical/transmission and/or Layer2-3 (IP protocols) and/or scripting/DevOps skills