EMEA Customer Administration Specialist

at  Datalogic

JOB DESCRIPTION

• Build and maintain customer information in SAP e.g. customer set ups (e.g. Master Data, Special pricing) by following the related procedure.
• Provide first level response to customers and distributors in timely manner (e.g. product substitution, change in product delivery date).
• Ensure customer requests are directed to the appropriate internal resource.
• Manage own knowledge of customer portfolio.
• Coordinate with Customers and warehouse for goods collection.
• Manage Complaints, Returns/Stock rotations and certification requests.
• Enter orders in accordance with the terms and conditions of the applicable contract.
• Manage of the price quotation by loading or by getting from Sales Rep. in accordance with the Price exceptions procedure.
• Enter loans, demo, giveaways in accordance with the related procedure.
• Create and manage invoices and milestone billing.
• Enter credit notes and returns and DOA orders in accordance with the related procedures.
• Internal reservation orders management

Please refer the Job description for details