EMEA People Services Team Lead

at  AVEVA

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at
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The Job
You will lead the EMEA People Services Admin team, providing a professional, compliant and people focused administrative service. You will be the key point of contact for all HR administration and frontline advisory activities, as well as supporting the EMEA People Services Senior Manager to ensure the continuing improvement and compliance of the team’s service delivery.

Responsibilities

• Ensure excellent People Services customer service with an emphasis on the people experience through coaching and team support
• Maintaining an up to date working knowledge of company and legislative requirements in area of responsibility and advising colleagues on the impact of any changes or improvements put forward or required
• Ensuring continuous development of service excellence and improvement to deliver a consistently high level of quality service for our colleagues
• Responsible for partnering with relevant key HR stakeholders to manage and develop standardised processes and procedures across EMEA, while ensuring team compliance of local legislations
• Responsible for creating and maintaining a culture that inspires and empowers the team
• Own and manage the development of each team member, and undertaking regular performance reviews
• Provide training and ongoing support for People Services team members
• Proactively engage with the global HR team and the business to support projects
• Actively engage in internal & external audit processes
• Act as the point of escalation for your team, and where required, involve the operational leadership team in the resolution of issues

Skills & Qualifications

Essential Experience

• At least 3 years’ experience within an EMEA People Services environment
• Experience of team management
• In depth knowledge of employee lifecycle processes to enable interpretation for policy and guidance to team and customers
• Ability to assess and understand underlying risks to delivery and confidence to escalate these in a timely manner
• Exceptional organisational skills, with the ability to manage multiple and often conflicting deadlines and priorities
• Ability to work well under pressure
• Experience of working within a large and diverse organisation
• Ability to communicate effectively at all levels with highly developed customer facing skills
• Management of SLA’s and KPI’s
• Customer service management
• Understanding of Data Protection legislation, its implications, and the need to comply
• Excellent MS Office skills
• Excellent stakeholder management
• Excellent verbal and written communication skills
• Experience of continuous improvement
• Experience of training team members

Desirable Experience

• Knowledge of HRIS Technology (Workday/ServiceNow)
• CIPD qualification
• Prior payroll experience
• EMEA language skills

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world

• Ensure excellent People Services customer service with an emphasis on the people experience through coaching and team support
• Maintaining an up to date working knowledge of company and legislative requirements in area of responsibility and advising colleagues on the impact of any changes or improvements put forward or required
• Ensuring continuous development of service excellence and improvement to deliver a consistently high level of quality service for our colleagues
• Responsible for partnering with relevant key HR stakeholders to manage and develop standardised processes and procedures across EMEA, while ensuring team compliance of local legislations
• Responsible for creating and maintaining a culture that inspires and empowers the team
• Own and manage the development of each team member, and undertaking regular performance reviews
• Provide training and ongoing support for People Services team members
• Proactively engage with the global HR team and the business to support projects
• Actively engage in internal & external audit processes
• Act as the point of escalation for your team, and where required, involve the operational leadership team in the resolution of issue