EMEA Prime Finance - Client Service Representative – Senior Associate

at  JPMorgan Chase Co

JOB DESCRIPTION

Welcome to JPMorgan Chase. Are you an emotionally intelligent team player passionate about client service? Then you have found the right team!
As a Prime Brokerage Client Service Representative in Prime Financial Services team, you will own operational client experience for our cash equity and repo financing prime clients. In a world where new ideas and technology can be copied easily, the operational client experience is becoming an increasingly significant driver for our clients when selecting which prime broker to settle with. From a client service perspective, we define the operational client experience in four ways. Firstly, partnering with our clients to design an efficient operational model from trade capture through to settlement. Secondly, providing best in class operational risk management. Thirdly, using data to present trends and influence the behavior of our clients, internal teams and any third parties involved. And finally, being able to design our own solutions through digital automation platforms such as Alteryx.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• The ability to act and communicate with humility, empathy and kindness
• Proven track record of being a subject matter expert (any product or workflow) in a previous role
• Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
• A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple’ things consistently well
• The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behaviour
• The ability to bring multiple groups together to solve a problem and hold people accountable for their actions

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Familiarity with the settlement and mechanics of cash equities, bonds and repos
• Ability to independently automate manual processes using digital automation tools such as Alteryx
• A naturally curious thinker with a hunger to learn and teach others
• An optimistic approach to problem solving. Views problems as opportunities and not roadblocks

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Ensure trades are captured and settled in an accurate, timely and efficient manner
• Proactively manage failing settlements to minimize risk and penalty charges
• Partner with clients and internal teams to ensure that cash and positions are reconciled accurately
• Build trusting, credible client relationships through responsive, high quality client service. This includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary
• Monitor themes using our data analytics platforms and use a data driven approach to influencing client and broker behaviour