EMEA Quality Processes & Projects Team Leader (f/m/x)

at  Sysmex Europe SE

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.
If this opportunity appeals to you, come and join us in the position of

• Act as leader of EMEA Quality Processes & Projects Team
• Act as process owner responsible of customer feedback and complaint handling process
• Monitor the performance of customer feedback and complaint handling process and implement improvements when necessary
• Act as system owner and/or as primary point of contact to the stakeholders for TrackWise Digital System, during the system implementation and throughout the lifecycle of the system
• Coordinate and delegate tasks to team members according to their business objectives
• Create and maintain team spirit and environment that offers challenge and growth to the team members
• Ensure appropriate allocation of resources for the activities of the team
• Ensure that the team can analyze and report complaint data for regulatory and internal reviews (QMR, PSUR)
• Together with the team, act as Subject Matter Expert (SME) for internal and external audits related to customer feedback and complaint handling.