EMEA Service Development Co-ordinator

at  Renishaw plc

Job Description
Renishaw is a FTSE 250 manufacturing company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 countries and employ a workforce of over 5000 people.
We are seeking a Service Development Co-ordinator to support and accelerate the service focus in the EMEA sales region. Based in Wotton-under-Edge, this dynamic and diverse role requires a range of skills and competencies as we look to develop our service business in the EMEA region. The ideal candidate will excel in customer service, possess strong communication and organizational skills, and thrive in a busy environment. This position is perfect for a self-motivated individual looking for a challenging role as a driving force behind an ambitious growth strategy, and opportunities for career progression. Working within the EMEA sales region, excellent communication skills are essential for interacting with both internal and external contacts. This role will include travel within the UK and the wider EMEA region.

Responsibilities

• Support and maintain existing Premium Support Cover (PSC) customers with focus on contract renewals
• Identify and deliver potential upgrades to existing PSC model and operations with a view to growing the business, including roll out into wider EMEA region
• Coordinate and partake in Transportable Probe Test Rig (TPTR) visits to customer sites
• Assist with and take ownership of other projects in the EMEA service development plan including the development of global service web content, supporting marketing campaigns, and operational process improvements

Key requirements

• A higher education qualification, ideally to degree level, or proven experience in a similar role
• Commercial acumen or desire to develop a commercial skillset
• Must have a full UK driving license and hold a valid passport
• Highly motivated self-starter and able to work without supervision
• Excellent planning and communication skills
• Proficiency in the use of all Microsoft products, including Word and Excel
• Previous experience within a corporate sales or service support role (preferred, not essential)
• Knowledge of Sage applications including Repair Logs and Sales Review (preferred, not essential)

The successful applicant will be organized and motivated with a positive attitude. They will have excellent communication skills, both written and verbal, and be a real team player. As the successful individual will be representing Renishaw, a service-orientated pro-active approach is essential to ensure the requirements of customers, both internal and external, are dealt with efficiently and effectively.
Benefits
When you join Renishaw, we’re committing to your future career. That’s because we believe in developing our people’s skills and promoting them internally. We also offer a benefits package that’s highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. (not available at our Castle Donington, Exeter & York sites).
We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
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here
for further information about our benefits.
At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.
If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.
We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or recruitment@renishaw.com.
Please click
here
for further information about diversity and inclusion at Renishaw.
Employment Type:
Permanent
Time Type:
Full time
Requisition Number:
R7595 EMEA Service Development Co-ordinator (Open

• Support and maintain existing Premium Support Cover (PSC) customers with focus on contract renewals
• Identify and deliver potential upgrades to existing PSC model and operations with a view to growing the business, including roll out into wider EMEA region
• Coordinate and partake in Transportable Probe Test Rig (TPTR) visits to customer sites
• Assist with and take ownership of other projects in the EMEA service development plan including the development of global service web content, supporting marketing campaigns, and operational process improvement