EMEIA Digital Business Development Specialist

at  Apple

SUMMARY

Posted: 3 Sep 2024
Weekly Hours: 35
Role Number:200566036
The people here at Apple don’t just create products-they create the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Appleʼs Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our Sales team is, in many ways, the face of Apple to our largest customers. To realise this goal, The EMEIA Digital team builds relationships, develops partner capabilities and creates programs-at all levels from tactical to strategic. We collaborate closely with internal and external partners to craft plans that scale the business and adoption of the Apple ecosystem. The EMEIA Digital Business Development Manager, will support regional growth efforts with a focus on developing new digital capabilities, capturing growth opportunities through the development and optimisation of our partners’ digital channels, in collaboration with Regional and Country leads.

DESCRIPTION

The successful candidate in this role will: Maximise the knowledge, capabilities & performance of the digital channel business across defined EMEIA routes to market. Lead the EMEIA Testing and Optimisation program, from hypotheses to analysis - synthesising conclusions into recommendations and scaling the learning to help implement scalable change across the region Help shape ground-breaking and customer-centric experiences that take into account relevant industry trends, consumer behaviour, and Apple core values. Manage customer workshops to inspire best in class Digital CX practices, scope out potential, and create strategic alignment on execution. Ensure all relevant internal and external stakeholders have buy-in and are part of the process. Work closely with EMEIA Digital Director to lead the yearly digital planning cycle - including digital initiatives roadmap, OPEX and resource planning in partnership with cross-functional leads. Be the conduit between WW + Central + Market teams for all relevant digital initiatives, in partnership with functional leads. Coordinate team presentations to senior stakeholders, in partnership with functional leads & Digital Director.

• Demonstrable experience in digital commerce and CX or a similar role, preferably in an eCommerce or technology-focused environment.
• High attention to detail and obsesses over customer experience.
• Ability to collaborate cross-functionally and globally to use knowledge to gain competitive advantage. Demonstrated ability to positively influence people across all functional areas of an organisation.
• Excellent verbal and written communication skills; demonstrated success building buy-in for an innovative and bold vision, including presenting to executives.
• Excellent project management, analytical skills and data-driven decision making.
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment.
• Outstanding ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining extreme attention to detail.
• Ability to drive innovation and thinking outside the box.
• Deep knowledge of the digital consumer industry, digital commerce and consumer experience trends and best practices.
• Possess excellent project and/or program management skills with proven ability to drive initiatives from planning to execution
• Be a deft communicator and collaborator, able to align a complex matrix of teams and functions, build strong and successful sponsorship of initiatives with EMEIA and WW leadership

• BA/BS or equivalent experience.Extensive experience in digital strategy, product, or business development role in a customer-centric environment.

PREFERRED QUALIFICATIONS

• You know yourself-you have strengths, weaknesses and opportunities-but you also know the people around you and are open to their feedback. You relate well to all kinds of people-up, down, and sideways, inside and outside the organisation. When faced with a challenging opportunity, you know who to connect with and when. People know you as a true collaborator who knows what it takes to win.
• Apple and third party solutions solve complex business problems in simple and innovative ways. You create competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth.
• You believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities-with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognise perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.
• You adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren’t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others.
• The ideal candidate has a customer centric attitude, is able to set a clear vision and goals for an outstanding customer & partner experience, is adept at simplifying the complex, and collaborating across a highly matrixed organisation.
• This high-impact role requires a highly motivated and experienced digital expert, with great attention to detail who is able to collaborate with multiple teams to deliver to deadlines.
• The successful individual will be a natural team player, have a strategic mentality, strong project management and analytical skills.
• Deep industry knowledge of the golden standards in digital channel functionality, tools and KPIs is critical for the role.You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns.
• At Apple, we obsess over how people experience our products and services. You not only meet our customers’ expectations, but you exceed them.

• Demonstrable experience in digital commerce and CX or a similar role, preferably in an eCommerce or technology-focused environment.
• High attention to detail and obsesses over customer experience.
• Ability to collaborate cross-functionally and globally to use knowledge to gain competitive advantage. Demonstrated ability to positively influence people across all functional areas of an organisation.
• Excellent verbal and written communication skills; demonstrated success building buy-in for an innovative and bold vision, including presenting to executives.
• Excellent project management, analytical skills and data-driven decision making.
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment.
• Outstanding ability to problem solve, develop creative solutions, and demonstrate resourcefulness, while maintaining extreme attention to detail.
• Ability to drive innovation and thinking outside the box.
• Deep knowledge of the digital consumer industry, digital commerce and consumer experience trends and best practices.
• Possess excellent project and/or program management skills with proven ability to drive initiatives from planning to execution
• Be a deft communicator and collaborator, able to align a complex matrix of teams and functions, build strong and successful sponsorship of initiatives with EMEIA and WW leadership
• BA/BS or equivalent experience.Extensive experience in digital strategy, product, or business development role in a customer-centric environment