Emergency and Critical Care Receptionist

at  Purdue University

Job Description
Req Id: 34507
Job Title: Emergency and Critical Care Receptionist
City: West Lafayette
Job Description:

JOB SUMMARY

In this position, one would have shared responsibilities between working the front Emergency and Critical Care (ECC) reception desk, operating the ECC phones, Client account management, and at times, Liaison responsibilities.
This position is a full-time position, requiring 40 hours per week. The schedule is a rotating schedule, with hours spanning evenings and weekends. The schedule is 4 days per week with 10-hour workdays and shifts usually will be either 2PM – 12AM, 3PM – 1AM or 4PM – 2AM. At times, may be requested to work outside of these shifts depending on staffing needs (hours/shift are subject to change). One must be comfortable working alone for part of a shift. One must be able to perform a variety of miscellaneous duties as assigned. Be willing and able to attend staff meetings, have on-call shifts and some holidays will be required.

SKILLS NEEDED FOR THE RECEPTIONIST POSITION:

• Personable with people
• General Computer Skills
• Above average Customer Service skills
• Proficient Data Entry skills
• Cash Handling experience
• General cleaning
• Multi-tasking
• Effective Communication Skills

• Front Desk: Assist clients at front counter. Screen client requests, explain policies & procedures, assist clients in getting necessary forms completed, check-in patients, check-out patients, take payments for visits, pet food and prescriptions and assist in keeping a clean and organized lobby.
• Phones: General responsibilities include answering incoming calls to the emergency line, taking referral information from clinics, providing general information including cost of exams, providing information regarding Poison Control when needed, taking messages for clinicians/students and transferring calls when needed. Faxing/emailing records to clinics and/or clients when needed.
• Client Account Management: Ensuring accounts are entered accurately, proper paperwork is on file, managing In-House Financial Worksheets on the weekend (entire hospital), communicating with clinicians on cases we are overestimate, and assisting the client liaison with Balance Due Worksheet.
• Liaison: Responsible for ensuring client account and patient information are accurate. Maintain communication with ER department to provide updates to clients, take deposits, take final payments, discharging patients, discussing financial options (CareCredit), and any other tasks put forth by supervisors.