Emergency Communications Specialist, Critical Patient Team

at  Stars

We fight as innovators. As boundary-pushers. We fight as world leaders in emergency medical care. We fight because every life is worth it. When our first helicopter took flight in 1985, we radically changed the way critical care was delivered. Our crews comprise of life-saving professionals that receive advanced medical training to save lives. Every patient aboard a STARS helicopter is in the care of a crew who excel and are innovative in their roles. Totally patient-centered, we’re finding ways to get to the people who need us, no matter where they are. From improving our reach in rural areas to leveraging technology, we’re finding ways to bridge the gap and make the impossible, possible.
STARS is a charitable, non-profit organization that flies over 3,000 missions each year providing time, hope and life-saving care for the critically ill and injured. If you care about doing work that makes an impact in people’s lives, we want to hear from you!Emergency Communications Specialist - Level 2 - Full-time permanent - multiple hires may result from this posting

• Respond to requests from civilians, first responders, dispatch professionals, and physicians in support of critical care processes
• Follow established protocols to ensure each call is handled effectively and efficiently
• Accurately and diligently input information into a multi-screen computer system in real time
• Utilize dispatch technology, including computer aided dispatch, mapping tools, telephone and radio
• Maintain discretion and confidentiality of information
• Recognize when situations are beyond scope of training and escalate as needed
• Participate in quality monitoring processes and continue to improve skills based on feedback received
• Complete projects, administrative work, and other tasks as assigne