Emergency Department Clerical Officer

at  Sheffield Childrens NHS Foundation Trust

Exciting opportunities have arisen to join the Emergency Department at Sheffield Children’s NHS Foundation Trust. We require 2-3 full/part-time people (hours to be discussed at interview) to join our friendly team and help maintain the high standards of service within the department.
You will provide a comprehensive reception and clerical service to the Emergency Department, and undertake reception duties in a pleasant tactful and understanding manner. You must be prepared to deal with distressed parents/patients and take details from parents/ambulance personnel in the ‘resus’ environment. On arrival of patients in the department, you will be expected to obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the condition of the patient . It is essential that you exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Previous experience in a NHS environment would be advantageous but not essential as full training will be provided. You must be enthusiastic, flexible and able to work alone, within a team and use initiative.
The vacancies will be covering a 24 hour service and will be required to work nights. We cover 7 days a week including bank holidays.
Receive patients/parents/guardians presenting to the ED reception desk, obtain immediate appropriate assistance from medical/nursing staff if there is any cause for concern regarding the patient’s condition.
Search for the patient on the Careflow Patient Administration System (PAS), ensuring search procedures are followed, register patient if no previous record exists.
Book patients in on the ED module of the Careflow PAS ensuring all relevant information is obtained from the parent/guardian to enable accurate data entry.
Produce record card/labels from the Careflow PAS, and retrieve record cards of previous attendances.
Direct patients to triage nurse/appropriate area to await treatment, answering queries and maintaining excellent customer service at all times.
Make appointments as required for patients needing follow up in ED & outpatient clinics.
Enter clinical coding (as recorded by medical staff on the ED card), onto the Careflow PAS.
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
Outstanding Patient Care
Brilliant Place to work
Leaders in Children’s Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
For full details, please see the job description and person specification.

Please refer the Job description for details