Emergency Department Tracker

at  Tameside and Glossop Integrated Care NHS Foundation Trust

Band 3
Emergency Department Tracker
37.5 hours per week
Permanent Contract
Are you interested at being at the forefront of our patient safety and patient experience journey?
We have a number of exciting opportunities to join the Emergency Department Team at Tameside and Glossop Integrated Care NHS Foundation Trust as an ED Tracker.
The tracker role is a new role supporting both patients and clinical staff through their Tameside experience whether that be through the Emergency Department (ED) and Urgent Treatment Centre. (UTC)
The ideal candidate will be highly motivated, a good team player, organised, flexible and can maintain attention to detail. Enjoy working in a fast-paced environment, be adaptable and willing to take on various tasks and duties. The role will cover a 7 day service with shift patterns from 07:00 – 22:30.
You will also play an active role in the wider multidisciplinary teams that work across Tameside by liaising with different teams to ensure patients progress along their pathway safely and efficiently
The overall aim of this post is to offer the highest level of care to our patients by supporting the clinicians providing the front-line care to improve the patient experience and flow throughout the department.
Tracking patients from when they enter the department to when they leave by onwards referral for further specialist treatment or discharged back to the care of their GP in a timely manner. You will work closely with Medical, Nursing and Operational colleagues based in the ED and UTC department providing awareness to changes in pressure, capacity, and patient flow.
There are a lot of exciting changes happening at the ED department and UTC at Tameside over the next few years with our Capital build programme
By joining our exciting journey, you will become part of the Tameside, passionate, talented team and will have access to a wide range of learning and development opportunities to further develop both yourself and the services we provide in the coming years
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety
Care
Respect
Communication
Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Section 1 - Main Responsibilities
Maintain the awareness to all staff in achieving the 4-hour access target for patients attending ED.
In collaboration with the ED shift co-ordinator and the Nursing and Medical team monitor closely ED patients and proactively manage those that have been in ED for more than 2 hours.
Attend Departmental safety huddles.
Be proactive in identifying and addressing delays in the patient journey.
Provide clear information to the shift leader/shop floor lead regarding delays in the patient’s journey.
Liaise with clinical speciality teams
Escalate any patient delays adhering to the Department/Trust escalation policy ensuring all the relevant parties have been informed.
Liaise with Bed Managers, speciality co-ordinators and ward staff regarding availability of beds.
Prepare for patient admission
Admit/scan/name band
Inform nurse when bed is allocated if there are delays escalate to shift coordinator.
Arrange transfer + / - escort
Liaise with Divisional managers of the day, Pathology, Radiology, Mental Health, PTS and social care to facilitate movement of patients within 4 hours.
Provide support regarding Lorenzo, E-card and Trust computer systems.
Undertake any administration/supporting activity that will shorten a patient’s time in ED, e.g. transport bloods to the lab, collect pharmacy products, scanning paper records, admitting patients, locating equipment.
Maintain accurate details on patients that breach the 4-hour target, completing 4 hours breach report live. Escalation of 12H breaches to ED Flow Matron/Ops management.
Manage all enquiries – in person or on the phone – in a prompt and professional manner.
Utilise all Trust computer systems efficiently to support departmental flow e.g. Lorenzo,
E-card, PACS
Follows Trust/departmental policies/procedures. Make any suggestions for improvement to work policies/processing own work area.
Responsible for inputting /maintaining patient data accessing one or more IT system in timely manner
Section 2 - Knowledge and Skills
Knowledge of Direct Attendance Recording and computer systems.
Good interpersonal and communication skills.
Section 3 - Effort and Environment
Requires sitting at PC for long periods, ability to transfer patients to all areas of the hospital and using the telephone.
Workload can be unpredictable and is managed rather than supervised

Please refer the Job description for details