Emergency Medical Advisor (999 Call Handler)

at  NHS Professionals

Job Introduction
Job Introduction:
Salary: Competitive base salary of £22,816 - £24,336 per annum
Unsociable hours enhancements: All day on Saturday (12-12): Time plus 35%
Sundays and public Holidays (Midnight-Midnight): Time plus 69%.
Benefits: The role offers several benefits, including participation in the NHS Pension Scheme, 35 days of annual leave (inclusive of Bank Holidays, pro-rata), access to occupational health and counselling support services, free parking at most Trust sites, opportunities to join staff networks (LGBTQ+, BAME, Disability, and Women’s networks), Blue Light Card discount scheme, and a cycle to work scheme.
Based within the Control & Communications Centre, the post holder receives telephone and radio messages from members of the public and Health Service colleagues, using a clinical software tool to signpost and transfer patients to appropriate providers. Provide pre-arrival advice to members of the public over the telephone. In order to ensure a 24 hour a day service, the post holder will be required to work shifts according to a rota and will undertake all of the duties listed below during one or more of these shifts.
Main Responsibilities
Job Location: Based within the Control & Communications Centre.

MAIN RESPONSIBILITIES:

• Call Handling: Receive telephone calls from members of the public, other emergency services, doctors, and Health Service colleagues related to emergency, urgent, and non-urgent situations.
• Clinical Competence: Achieve and maintain competence according to the requirements in NHSP Pathways and hold a current certificate in Cardio Pulmonary Resuscitation (CPR).
• Computer System Utilisation: Utilise the Control Room computer system for inputting patient details and passing information electronically to the Dispatch Officer for ambulance deployment.
• Radio Communication: Communicate by radio with ambulance crews to deploy them as instructed by the Dispatch Officer and assist with queries and requests for assistance, working closely with the Dispatch Officer and liaising with multiple crews.
• Documentation: Provide accurate and legible documentation, both handwritten and computer-produced, relating to patient journeys, cancellations, alterations, or amendments to bookings. Assist in general clerical duties as required.
• Professionalism: Interact courteously and professionally with members of the public, doctors, and other Health Service colleagues at all times.
• Compliance: Adhere to Control Room Procedures, operational standing orders, and relevant memoranda. Operate systems to facilitate communication with callers when additional communication requirements are necessary.
• Training: Provide assistance to new members of staff, offering ad hoc “on the job” training as required.
• Work Environment: Ensure that the immediate work environment is kept clean, tidy, and free from obstructions.
• Relief Duties: When employed on Permanent Relief duties, provide cover for sickness absence, annual leave, and other absences of Emergency Medical Advisors as requested by the Duty Commander.
• Additional Duties: Undertake any other duties reasonably required within the Trust’s policies, procedures, and practices.
• Patient Safety: Prioritise patient safety and ensure full compliance with EMAS policies and procedures, including Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.
• Flexibility: Understand that the job description is not exhaustive and be prepared to engage in various areas of activity and involvement as necessary.