Emergency Medical Assistant (fixed term 6 months)

at  Portsmouth Hospitals University NHS Trust

Key Responsibilities: Trust Organisational Expectations Proactively and positively contribute to the successful overall performance of the Trust. Deliver excellent levels of customer service to all patients/visitors and staff at the Trust. Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Governments policies on Health. Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.
Comply with corporate governance structure in keeping with the principles and standards set out by the Trust. Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Governments policies on public health. In compliance with the Trust’s practices and procedures associated with the control of infection, you are required to: Adhere to Trust Infection Control Policies assuring compliance with all defined infection control standards at all times. Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not.
Challenge poor practice that could lead to the transmission of infection. Proactively, meaningfully and consistently demonstrate the Trust Values in your everyday practice, decision making and interactions with patients and colleagues. Shared Core Functions Provide a high-quality service and oversee comprehensive administrative and/or secretarial support for a function, programme or project with the focus being on delivering excellent customer service as a front line of the team. Deliver discrete administrative work to the specification of the Department/Section, on time and within budget.
Liaison with other senior personnel and their support personnel for close co-ordination of diverse aspect of work. Support team members to deliver on their functionally relevant objectives through offering advice, guidance and support as appropriate. Work with those you support to develop a collaborative working partnership, which positively contributes to their overall efficiency & role performance. Proactively identify additional support services which would increase the efficiency of those you support and instigate these activities in agreement with your executive / team.
Maintain and improve your knowledge & understanding of the health service arena; including health systems, policy support and current issues. Engage with external clients/partners/stakeholders (e.g. Patients, Health practitioners, individuals and representatives bodies) to gain their necessary level of contribution & commitment to the successful delivery of your work. Increase the level of guidance knowledge & skills within the Trust through documenting key learning and supporting others to develop their abilities.
Service Delivery & Development To be able to use the Headset to manage workload. Help promote and ensure the best available departmental environment for patients, visitors and staff. To support the training of new staff. Responsible for the training of new staff within the team, taking them through all of the steps the role entails.
Management of Self To undertake all statutory training Trust Induction Programme Departmental induction programme Health & Safety Manual Handling Basic Life Support Fire Resuscitation To maintain own level of competence through continuing professional development through participation in internal and external development opportunities. Communication To develop and maintain appropriate intra and interdepartmental communication channels. Physical Effort & Working Conditions Have regular exposure to distressing or emotional situations on a daily basis e.g. being in the vicinity of terminally ill or badly injured patients.
Have occasional exposure to highly distressing situations e.g. severe trauma cases, cardiac arrest. Have frequent exposure to body fluids e.g. blood, urine etc.
and infection risks, and occasional exposure to fleas/lice. Be required to position and manoeuvre patients and equipment on a daily basis. In any clinical situation, patients may be ambulant, in a wheelchair or on a bed or stretcher. Transfer to trollies and/or beds and/or chairs is essential.
Movement of wheelchairs, stretchers/beds over short distances throughout the working period is require

Please refer the Job description for details