Emergency Recovery Coordinator (ERC)-Las Vegas, NV

at  Paul Davis

ABOUT US:

Want to be a Difference Maker? We provide homeowners peace of mind so they can focus on what matters most!
Come work as an Emergency Recovery Coordinator with Paul Davis Restoration and you too can become a Difference Maker. The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success. Paul Davis Restoration takes pride in looking for Professional, Hard Working, and Reliable individuals to be part of our Difference Maker Team!
Paul Davis Restoration is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.

EDUCATION AND EXPERIENCE:

• Ability to pass a background check and drug screening.
• Valid driver’s license with a good driving record.
• 2+ years relevant marketing or sales experience.
• Franchise, restoration, construction/home improvement, and/or insurance industry experience ideal.
• 4-6 years experience in Restoration ERC, Military, Fire services, EMS, Medical, Construction, Insurance

JOB DUTIES:

ERC’s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC’s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the general manager.
Emergency Recovery Coordinators must possess strong interpersonal skills. Can build a strong rapport with the customer. Be comfortable entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service. The ERC’s represent the franchise and the Paul Davis brand and give it a face. ERC’s need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC’s primary responsibilities are to be professional, compassionate, courteous, positive and informative. Effective ERC’s must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.
To review additional information about how our ERC’s help our business and clients, review the information in this article:
https://pauldavis.com/blog/2020/01/22/emergency-recovery-coordinators-boost-paul-davis-customer-satisfaction/

RESPONSIBILITIES:

• Be familiar with assigned territory
• Responsible for educating the consumer on products or services and effectively articulate the use and need
• Monitors, interprets and responds to lead sources
• Responds to all generated leads and provides feedback to the GM
• Provide emergency recovery care kits and services to the impacted property owner
• Communicate services to effected property owner
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• On-call availability 24/7 to include weekends and holidays as scheduled
• Sell restoration industry products and services
• Marketing the Emergency Recovery Program
• Achieve and remain current in required certifications
• Support franchisee and franchisor organizational mission, vision and value statement.