Emergency Telecommunications Operator

at  Strathcona County

The Emergency Telecommunications Operator is a frontline representative determining immediate needs, responding to requests for services in emergency and non-emergency situations, obtaining and distributing information to ensure appropriate emergency services agencies are dispatched, and monitoring police radio transmission.

QUALIFICATIONS AND SKILLS

• Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment
• Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)
• CPIC maintenance certified
• PROS End Users certification is an asset
• Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents
• Strong interpersonal and communication skills (verbal and written)
• Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
• Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
• Ability to work independently, as well as part of a teamAbility to type a minimum of 40 WPM with a high degree of accuracy

WHO WE ARE:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package, which includes:
• Extended health and dental coverage
• Health and wellness spending account
• Life and disability insurance and critical illness programs
• Retirement and pension programs
• Paid and unpaid leave programs
• Earned day off program
• Employee and family assistance program

• Commitment to employee development, through internal and external training and development opportunitiesWell-being programs and a safety culture focused on physical and psychological health in the workplace

• Equivalencies of education and experience may be considered.
  This competition may be used to fill future vacancies for similar positions within the next 6 months.
  Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.
  We thank all applicants for their interest; however, only those selected for an interview will be contacted

• First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines, obtains and distributes information, monitor radio and telephone transmissions, provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
• Receive, dispatch and prepare files, as well as process complaints and inquiries
• Perform data entry into RCMP and Enforcement Services data systems
• Add, modify, remove, distribute and respond to CPIC requests
• Maintain files/records and monitor building security via camera systemMonitor and update officer status