Employee Benefits Coordinator - Group Risk (Hybrid)

at  PIB Employee Benefits

EXPERIENCE:

• A minimum of 2 years’ experience in the Employee Benefits industry
• Previous experience as a Group Risk administrator
• Experience dealing with various schemes and projects including, scheme renewals, market reviews etc

KNOWLEDGE AND SKILLS:

• The candidate should have excellent questioning and listening skills and the ability to communicate at all levels in a clear, concise and professional manner
• Highly organised and strong administrative skills with ability to prioritise own workloads and work to deadlines
• Ability to produce work of high accuracy and quality
• IT Literate - MS Word, Excel and Outlook

THE ROLE:

The key purpose of this role will be to provide Group Risk support services to a portfolio of corporate clients and to assist with the co-ordination of client work in an accurate and timely manner.

RESPONSIBILITIES:

• Responsible for the day to day support and delivery to allocated clients including the administration of client renewals and general requirements
• Support Consultants with the processing of scheme renewals and rate reviews for products such as Group Life Assurance, Group Income Protection and Group Critical Illness, in line with internal processes
• Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
• Provide proactive support for ongoing client services and project-based work
• Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking quotes and administering new business in line with compliance requirements
• Management of workflow within agreed internal service level agreements and processes
• Provide ad hoc support to day to day client queries, resolving or escalating as necessary
• Produce work to a high level of quality and accuracy
• Management of claims and medical underwriting where appropriate
• Accurate completion of internal systems and databases to ensure maintenance of client records in line with compliance requirements
• Provide support in the preparation of employer/employee communication material (including Powerpoint presentations)
• Support the development of internal best practice and continuous improvement
• Develop knowledge of wider employee benefits products and the market including internal and external training and, where agreed, qualifications