Employee Care Advisor with German (all genders)

at  Merck Group

Wrocław, dolnośląskie, Poland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Apr, 2025Not Specified29 Jan, 2025N/AGood communication skillsNoNo
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Description:

Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role can be done in a hybrid working model.

Responsibilities:

As our Employee Care Advisor for Germany, you will be an important ambassador of our employee experience and will be the first point of contact, as well as the expert in HR-related topics and tasks for our customers - managers, employees, external candidates and HR Business Partners. You will identify customer needs, clarify information, research every issue and provide solutions and / or alternatives across the whole employee lifecycle from hire to exit. You will handle complex inquiries via phone in the native language of the customer. In addition, you will screen and qualify questions coming in via digital channels, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams. To constantly improve, streamline and simplify our self-service for managers and employees, you will manage and maintain our HR knowledge base. This involves reviewing, challenging and improving knowledge articles which aim to explain our company’s HR products & procedures to enable our customers.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Human Resources/HR

HR / Administration / IR

HR

Graduate

Proficient

1

Wrocław, dolnośląskie, Poland