Employee Data Management Specialist with German

at  Arche Consulting

REQUIREMENTS:

• Strong organizational skills with the ability to manage time effectively,
• Excellent communication skills, both written and verbal, with the ability to interact professionally with a wide range of people, including employees, managers, executives, business partners, and subject matter experts from various backgrounds,
• The ability to ask the right questions to clarify issues, attempt resolutions, and escalate when necessary,
• Capable of working independently, showing initiative, and following through on assigned tasks,
• A strong sense of responsibility, confidentiality, and professionalism in handling sensitive matters,
• Proficient in IT, with the ability to utilize various tools (e.g., knowledge management, document management, HR systems) to gather the information needed to resolve issues,
• Proficiency in English and German (at least intermediate level) is required
• Previous experience as an HR administrative assistant is preferred

• Address inquiries using available knowledge base resources (e.g., FAQs, job aids, policy documents) within the agreed service levels defined in the Service Level Agreement (SLA),
• Regularly update employees and partners on the status of their requests, ensuring communication is maintained until the issue is resolved,
• Proactively follow up on unresolved items and gather feedback from employees and partners regarding the resolution,
• Assist and guide users of the HR Shared Service Centre in navigating self-help materials and system functionalities when support is needed,
• Take ownership of cases, ensuring accurate and timely updates on resolutions in the case management system,
• Escalate complex queries to higher levels of support or relevant subject matter experts as necessary,
• Help identify gaps in the existing knowledge base and suggest improvements to enhance the available documentation,