Employee Experience Coordinator

at  Resorts of the Canadian Rockies

Reporting the Payroll/HR Manager, the Employee Experience Coordinator provides a memorable employee experience for staff of KHMR. As an outgoing and enthusiastic member of the team, the Coordinator manages seasonal recruitment and staff accommodation as well the Employee Experience Program for the Resort.
This is a full-time core role.

RECRUITMENT:

• Manage the seasonal recruitment process including reviewing job descriptions, creating and updating job postings, creating and sending offers, collecting all hiring forms as well as assisting managers with foreign applicant hiring requirements
• Assist with administration and data input throughout the duration of the seasonal employment lifecycle from recruitment through to departure
• Respond efficiently and professionally to all applicant inquiries regarding employment
• Understand the demographic of the KHMR workforce, including a comprehensive knowledge of all role responsibilities, department hiring needs, tracking filled and vacant roles
• Working closely with the Sales and Marketing department, maintain related content on the KHMR Careers webpage
• Organize and represent the Resort during recruitment trips and job fairs

EMPLOYEE EXPERIENCE:

• Plan and execute the semi-annual employee orientation including creating the agenda, communicating with presenting Managers, designing the PowerPoint presentation, organizing the food and beverage component, coordinating rehearsals, advertising to employees, planning an engaging activity or tour, and ensuring smooth execution day of
• Manage employee recognition programs including Horseshoes, Guiding Principle Awards, Carpool Awards. Long Term Service Awards, birthdays, work anniversaries and other special occasions
• Plan, coordinate and execute all employee events including but not limited to: holiday parties, mid-season parties, staff ski days, employee appreciation breakfasts and dinners, staff BBQ’s, end of season parties, going away events and other staff functions.
• Conduct the Employee Relations Committee, ensure strong attendance from all departments, facilitate constructive conversation around Employee related topics, and provide supportive action and timely feedback to employees.
• Assist in the planning, coordination and administration of manager and team lead training sessions including logistics, conducting a needs assessment for topics, set up
• Manage document control, both electronic and physical, including the Master Hiring Spreadsheet, Staff Spousal and Family Pass List, and more
• Prepare and distribute the employee newsletter, including sourcing out content, improving communication across resort, and staying current with information
• Prepare and distribute Housing Newsletter, including sourcing out housing opportunities and staying current on the local rental market
• Create and monitor the Staff and Family Pass Season Pass Request form and Reciprocal Request form on JotForm
• Work closely with Guest Services to administer Staff and Family Season Passes, Friends & Family Vouchers, Staff Pass Refunds, Reciprocal Programs, Staff Discounts and pro deals
• Manage mid-season and end of season performance reviews for seasonal staff, tracking progress and provide updates to management
• Plan and execute the Summer Lunch Program including collaborating with the Food & Beverage Manager, Shipper/Receiver, and local grocers to create a menu, distribute order forms, coordinate daily pick ups, pack lunches, and maintain stock.
• Working with the Payroll/HR Manager, review and update the Employee Handbook
• Prepare and manage the annual Employee Experience Approval For Expenditure (AFE) forms.
• Manage personal expense claims
• Act as the face of Employee Experience, touring the resort and regularly interacting with staff
• Participate in at least 4 hours of professional development training per year related to relevant topics
• Prepare and submit weekly report
• Participate in bi-weekly RCR HR conference calls
• Contribute to new ideas to improve workflow and processes
• Update and create tools, resources, templates, and forms as needed

QUALIFICATIONS:

• Previous post secondary education in Business, Commerce, or Human Resources an asset
• Minimum 3 years previous experience in an administration or coordination role
• Previous exposure or experience in a human resources department an asset
• High level of experience in recruitment required
• Exceptional communication skills, including the ability to write professional correspondence
• Demonstrated professional conduct, with ability to handle sensitive information with confidentiality, discretion and tact
• High level of experience in MS Office (Forms, Word, Excel, Outlook) required
• Experience with event planning or coordination required
• Experience with JotForm, Canva and MailChimp an asset

ESSENTIAL SKILLS:

• Communication
• Detail Orientation
• Organization
• Public Speaking
• Dedication and Drive
• Emotional Intelligence
• Process Identification and Improvement
• Service Excellence
• Teamwork for Results