Employee Experience Representative – Bilingual (English/Spanish)

at  Xenium HR

POSITION STATUS: FULL-TIME, 40 HOURS/WEEK

Location: Hybrid (Tualatin, OR)
Looking for a role where your work has real impact?
At Xenium HR, we’re on a mission to transform workplaces for the better. You’ll join a team of passionate HR, Payroll, and Benefits professionals working with small and medium-sized businesses across the Pacific Northwest. We support businesses with limited or no internal HR resources, as well as companies with internal HR staff seeking expertise and training. We’re known for building strong relationships with our clients, so we can help identify what their business really needs to transform and thrive.
What it’s like to work here:
Providing transformational services starts within our walls. We’re invested in creating a positive, rewarding experience with opportunities to learn, grow, advance, and shape the workplace. Xenium offers an inclusive work environment where employees can both make a difference and succeed. If you value authentic relationships, service excellence, diversity, equity, and inclusion—and want to work where everyone knows you and your name, Xenium may be the place for you.

WHO YOU’LL WORK WITH:

Employee Experience Team Members, Internal HR teams, client employees

Required experience and skills:

• One to two years of Human Resources experience, or degree or coursework in HR plus customer service experience.
• Fluent in speaking, reading, and writing English and Spanish.
• Commitment to advancing racial equity, and diversity, equity, and inclusion practices in the workplace.
• Excellent verbal and written communications skills.
• Job requires administrative and computer skills. Must be adept at using various applications including spreadsheets, project management, graphics, word processing, basic presentation creation/editing, communicate by e-mail, and use calendar and other scheduling software.

Don’t meet every requirement? We’d still like to hear from you:
If you enjoy being part of a collaborative team, building relationships, and making a difference in workplaces, we encourage you to apply – even if you believe you don’t meet all of the requirements described. Studies have shown that individuals with marginalized identities are less likely to apply for jobs unless they meet every qualification in the job description. Our priority is finding the best candidate for the job, and we welcome candidates from all backgrounds. Xenium HR is an equal opportunity employer, promoting diversity and inclusion and offering a learning and team-focused environment.
Total compensation and salary range:
Our total rewards philosophy is centered around the whole person, including comprehensive health and financial benefits and life balance resources designed to support the passion, commitment, and energy that is vital to our team members.
Xenium HR is committed to providing a competitive compensation package. The starting salary for this role is $23.50-24.50/hour based on language skill differential, knowledge, years of experience, and ensuring pay equity within the organization. The hiring team will share more details regarding compensation based on your experience and location during the interview process.
Benefits:
Employer paid medical, dental, vision
FSA for health & dependent care
Life & Disability plans
Employee Assistance program
Wellness program
401k with match
Profit Sharing program
Paid time off
Paid holidays of your choice

• Answers client employee inbound calls and emails in seeking to resolve employee questions and elevates concerns to team members as appropriate.
• Serves as the first point of contact for basic employee payroll inquiries, including resetting PRISM passwords, ESS portal support, printing paystubs, answering basic garnishment questions, support for W2 or 1095C questions, processing address changes.
• Creates high-quality and customized client job postings and posts to various recruiting sites. Assists with phone screens for select clients.
• Prepares offer letters and conducts pre-employment checks (references, background, MVR, credit & education checks). Launches onboarding module within Prism for new hires and responds to questions regarding electronic onboarding.
• Conducts new hire and benefits orientations for designated accounts.
• Initiates and completes accurate and compliant FMLA/OFLA and other state paperwork in a timely manner according to regulatory guidelines and tracks leave for employees, as needed.
• Conducts benefit administrative work, to include:
• COBRA - preparing and mailing COBRA notifications.
• Ongoing Employee Benefit Support - assisting with employee status changes, responding to Medical Support Orders, acting as proxy for enrollment when necessary, responding to benefit verification requests and requests for temporary ID’s, and generating system ACA reports.
• Serves as the first point of contact for benefit plans and Oregon Saves inquiries, responding to questions, and in conjunction with the benefits department, troubleshooting concerns. Resources benefit carriers and internal team with employee questions specific to enrollment, claims and network provider search.
• Manages unemployment activity on targeted client accounts and participates in unemployment hearings as needed. Prepares for unemployment hearings by gathering documentation, meets with the HRBP, and sends in evidence prior to the hearing.
• Conducts exit interviews as requested by clients and disseminates information to the client.
• Maintains constant and continuous communication flow with HRBPs on client service activities.
• Within Client Space, input timely and accurate client information and track all client service activities performed.